BUT not very helpful because the link just tells you how to delete a mail profile. Maybe it's a message that they don't want me as a cutomer?
However I have not had a problem today (Sunday)
====================
how do I delete a mail profile or email address in Outlook Express?
To delete an unwanted mail profile, or email address from Outlook Express follow the instructions below:
1. From Outlook Express, click Tools, then select Accounts:
2. If required, select the Mail tab.
3. Click on the account you want to delete:
4. Click Remove:
5. Click Yes to confirm that you wish to delete the email account.
6. Repeat this step for any further unwanted email accounts, then click OK, to return
to your email inbox.
did this article help you? [Yes] [No]
===================
Like others who have posted I have recently had intermittent problems accessing my emails from the 'pop. orangehome.co.uk' server. These only seem to occur when i try to download from the Orange servers to my main email client - MS Outlook 2007. However today i have been unable to pick up anything except on my iPad, which is not what i want. I have attempted to change the Outlook settings as per earlier advices but to no effect. I have not yet complained to Orange as my past experience is that problems have normally been resolved before i get any sensible respeonse from Orange. My contract expires on 5 May and I doubt after 12 years I shall be continuing with Orange!
I and my friend are still getting this intermittent problem and other than the first rubish response from Orange I have had no reply from them about the problem.
Is there anyone from Orange monitoring this site and if there is can you please post some news about this problem and what is being done to resolve it.
The Problem - POP send works but POP receive times out and passwrod is requested. Following entering password "error" is reported.
Have been okay so far this afternoon, but it is looking more and more as though I'm going to ditch Orange when my contract expires this coming May. Their customer service is abysmal.
Another reply from Orange at long last. but another rubish reply which takes no account of the detailed information I gave them and just refers me to a list of standard answers which assume I can't get any emails. Also assumes Outlook Express when I said Outlook. I can get emails with my setteings, as I have done for many years, but there is this intermitent problem where receiving times-out followed by multiple requests for the password. A few minutes (or many minutes) later it all works OK.
This is the link they sent me http://help.orange.co.uk/orang...nal/240245
Has nobody at Orange told their help desk people there is this problem?
PeterT
there is this intermitent problem where receiving times-out followed by multiple requests for the password. A few minutes (or many minutes) later it all works OK.
As I've said previously, 0range email servers have always provided intermittent service......the only difference now is that the intermittency is more frequent.
You just need to accept that this is as good as you'll get from 0range.
Provided you don't lose any emails due to the problem why bother to chase 0range because they probably have no intention of identifying and resolving the fault.
At last I have had a reply from Orange which admits the problem.
One part is not very clear but I believe he is suggesting updating the POP server name may help as some others on this message board have found.
Email from Orange
We currently do have a problem with intermittent authentication with our pop servers which we are engineers are working on, commonly though many account holders are also using old settings in their mail profile which can compound the problem.
If there is no change once this has been done, as a work around set your email client to check every 10 minutes or so (the option is found in your mail profile), this should ensure a working connection is made within an acceptable timeframe.
Thank you for your patience in this matter.
If you have any further queries then please do not hesitate to get in contact with us again.
Best Regards
Dave
Customer Support
Well done Peter T for getting Orange to admit to a problem. They seem to be taking long enough to resolve it! The longer they take the more likely I am to ditch them in May as the slightly increased cost of a better provider becomes worth paying! I couldn't pick up my emails just now hence my reason for logging on to this correspondence. My 'pop' server name is the most up to date one I am aware of.
I replied to Orange thanking them for their answer shown above.
This is their reply to the thank you email.
Note they claim they did not know of the problem until 19/2/13. Don't they read OrangeProblems?
I'm happy to learn that my colleague's response to your previous email provided you with more information on the nature of this problem.
Any response you received before this was sent prior to the problem becoming a known issue. As advised our engineers are working to resolve this as quickly as possible.
We value all comments from our customers, which help us to provide a better service. Your suggestion regarding setting up a specific web page where updates to known issues can be recorded has been passed onto the relevant department for their consideration.
This problem started with me this week
I am able to receive emails to my free serve email address
But, not send from them
I have tried setting the outgoing smtp server to
co.uk
net
IP address for smtp server - as above
tried port 465 and 25
used my old free serve id and password
used my new ee broadband email id and password
Update -
after trying many things over the last Three hours I have success
changed smtp to smtpdotorangedotnet
(can't put dots in apparently)
used my free serve id and password
port 25
not SSL
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