Been with Orange a couple of years, but ever since changing from BT and getting Livebox A948 I have suffered from the connection dropping intermittently.
I raised the problem with Orange recently when the problem had seemed worse.
To cut a long story short we have tried everything, replacing the filter (which is plugged into the BT master socket), plugging into a different mains socket, disabling UPnP, replacing the power supply transformer and even replacing the Livebox with a new one - now a Livebox B038.
Perhaps I should add that I have used routerstats and this shows that the noise margin and connection speed are steady (the graphs are horizontal lines) but when it drops it drops off a cliff - instantly both graphs drop to zero. Both then re-establish pretty much back to the previous levels after a minute or two. (I think the Livebox re-boots.)
Download speedachieved during the test was - 5318 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Yes that's it, looks almost perfect....I'd expect a sync speed a bit higher with an attenuation of 7dB but the IP Profile matches the sync of 7296kbps.
Your internet connection probably hasn't been dropping....perhaps it's the wireless connection between the computer and Livebox ? Try a different wireless channel ?
At an earlier stage I thought it probably was a wireless problem, so I changed the channel. But that made no difference.
I also used software to check for any other wireless sources. None found.
I also tried a wired connection to the (previous) Livebox and that connection dropped too.
I notice when the connection has dropped the red 'exclamation mark' light flashes (as well as others).
Orange suggested this might indicate a problem with the power supply to the Livebox. For that reason I changed to a different 13A square pin wall power socket. No difference. Then Orange supplied a different power supply transformer. No difference.
It seems that the Livebox is spontaneously rebooting itself and that causes the interruption.
Any other ideas? Many thanks for your help so far.
Being on a BT IPStream connection if the router was losing connection and re-syncing, I'd expect that to be reflected by the IP Profile dropping to stabilise the connection, but it hasn't.
My guess is that it's a problem on the 0range side of the exchange, i.e the routing between BT IPStream and 0range servers, so effectively the router stays connected to the exchange but it drops out on the 0range side.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
....unfortunately yes.....and you'll need to be persistent because they will get you to change filters, use the test socket etc etc
