Things had been OK for a while but seem to have run into some problems of late.
I'm on the Home Ultra package, then lately started getting the Livebox disconnecting and reconnecting every so often, ppp in progress etc.
Tried to have a look at the wiring and it hasnt gone off this morning as yet but seems fairly slow loading pages in comparison with what it has been.
Download speedachieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5632 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Should the IP Profile be much higher than this??? Have read somewhere that it can mean there was a problem and it has been lowered to stabilise the line and could return to normal later on?? But how long would you wait??
Also could it be a Livebox issue or more likely wiring or line fault?
I use the internet for work at home so don't really want an ongoing dodgy connection situation....thanks if anyone understands it better than myself and can help!
Thanks for that, so it is some way short looking at those figures!!
I'm thinking of getting a telephone wiring engineer out anyhow to try and get the ultimate broadband wiring set up, not sure I have the capability myself, and then at least I know everything possible has been done at my end and the problem lies elsewhere if anything is still amiss.
I work for Orange and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll have a look at this for you. So I can pick up your mail quickly, please add ‘Jonathan Orange Response' in the first line.
Please also include your personal reference ORT1034 and your username from this site, as without both of these details, I will be unable to pick the case up.
OK Jonathan you have mail (though not just from me I suspect!)
Anyhow anything u can do quickly is much appreciated, as I say I work from home and this will be costing me alot of money unless it is sorted quickly. I've got a local telephone engineer coming to look at the internal wiring on Wednesday afternoon but if it isnt a fault at my end its rather out of my hands.
Really would need it fixed before the end of the week ideally or it could create major problems.
I've read somewhere that disconnecting the plug from the router suddenly rather than powering off first can cause the IP profile to drop and have a feeling I may well have done this a couple of times when fiddling around looking for a problem.
That doesnt explain why the connection was unstable though in the first place.
When you're on the BT IPStream product it's much better to look at the BT speedtester data as that shows the IP Profile and the connection speed.
The IP Profile effectively dictates your throughput speed.
One disconn as you describe shouldn't trigger a drop in IP Profile but it's best to power off.
Several disconns as you describe in a matter of one minute or two may well cause a drop in IP Profile.
The reason the connection was unstable is because of noise interference of some kind.
When the DLM detects instability then it raises the SNR and drops the IP Profile to stabilise the connection rather than let it disconnect.
If the noise continues then the SNR will continue to rise and the IP Profile will continue to drop. In your case it looks like the noise interference is still there because the SNRM has increased from 11.2dB to 15.2dB.
Have you connected the router into the test socket ?
Thanks for the info BN.
I tried to use the test socket as suggested but couldnt find it, once the faceplate is removed it looks nothing like the diagram off kitz with no obvious portal apart from the main socket itself.
Tried plugging just the router in there (through a filter as the connection is not suitable otherwise) but didnt even seem to connect up to the net at all then.
Also on removal of the faceplate actually found what seemed to remain of an ants nest with lots of dead ants almost filling up the entire socket so that probably didnt help but may have been coincidental!
As I say I have this engineer coming on Wednesday so hopefully he can sort the wheat from the chaff.
The line is very crackly all the time now so obviously that needs to be eradicated as you say before there is any improvement it seems.
Yes I've just read somewhere its related to the length of the line to the exchange isnt it. Strangely the attenuation has gone back to 29.0 now.
I dont think its the router as I have a second Livebox that Orange sent by mistake when I changed package and they said I could keep as a spare, have wired that one up too and there were still the ongoing problems in effect.
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