The email problems persist.
What is very nasty for outgoing mail is that the messages seem to have been sent correctly but probably have not properly reached the Orange Server.
Running the test settings in the Account Settings in Outlook DOES indicate an error when trying to send to the SMTP at Orangehome.
(I suggest that folk use such a test to see whether there is at Outgoing problem with their account)
Further it is not possible (the 465 port trick may work for some) to use an alternative SMTP server with Orange Broadband.
I raised this during a 45 minute call to Orange help.
At first all the usual trivial tests were requested with the help person confusing incoming and outgoing server responses; suggesting that it was changes at my end by using non-Orange accounts etc etc. This seems to indicate that many people are not aware of the messages not going OUT!
The fact that my setups had been running for several years was at first dismissed but at my insistence the call was escalated and only at that stage was the lady told that there was a globe-wide problem by her superiors.
This lack of information passed to the operators at the call centre by Orange is deporable and I sympathised and asked for that to be recorded. This wasted both my time and theirs. The call centre was in India with Irish accents.
No solution was offered other than to state that the call was being noted and escalated.
I have already requested a MAC code - delivery time "about 5 days"
Only decision now is not IF ony WHERE.
A reply from Orange "Customer Services", received today (in response to my complaint on Thursday!):-
Dear Mr/Ms ,
Thank you for your email.
We are aware that some of our customer's emails are not being sent or
received successfully at the moment. A first fix was carried out on
Thursday morning which we are currently monitoring and there is another
fix to be put in place on Monday. It is hoped by the middle to end of
next week that your issue will be resolved and all your emails will be
received and delivered successfully.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Anthony
Broadband Support
REF:WOOBB
Technical Support - Broadband customers: 0844 873 8586.
Opening Hours -
- Broadband Technical Support: 7am-11pm
- Home Phone Technical Support: 24 hours a day, 7 days a week
Calls to this 0844 number are charged at 5p a minute from a BT landline,
Orange Home Phone or your second phone line (if you have one). Calls
from mobiles and some other networks may cost more. Calls may be
recorded for quality assurance purposes.
I operate a small professional practice from home, so do they expect that I should take a holiday until "the middle to end of next week" (noting also "it is hoped".....)
I use email daily for urgent communications, and the first indication of a problem was a client complaining that promised information had not reached him....why could not Orange have made a general announcement of a problem, and why don't they have every available IT worker on the issue until it's fixed.
A pathetic excuse for a business...I'm away to another real ISP and mobile supplier, rather than this circus.
I have been back and forth with Orange Customer Service and get what seem to be automated reponses asking me for more and more details about the exact emails that haven't arrived. They seem more intent on asking more questions than solving the problem as I have given them plenty of info. They have said it is problem affecting lots of people which I suppose is progress! Meanwhile, I have set up a yahoo account instead. Maybe one day they will solve it but I am not holding my breath.
We are aware of a current issue where emails to certain addresses are not being delivered. Our engineers are working on this as a high priority and I am sorry for the inconvenience the problem is causing.
Jonathan
Orange Response Team
Well, Jonathan, you wrote this seven days ago, and I thanked you for your response, but still the problem remains. My e-mails to Blueyonder addies are not getting through (and maybe others). To find out whether they are or not, I have to resort to phoning my pals to ask them!
Come on, Orange, get your fingers out, please. It's hard to believe that none of your IT engineers know how to fix things. No wonder so many other people too are complaining on this particular forum.
Although I'm generally very pleased with how the Orange Broadband facilites function, this e-mail problem is now getting to be past a joke. Are you going to offer us a refund for the days our e-mails can't get through? After all, we are PAYING you for this service.
We are aware of a current issue where emails to certain addresses are not being delivered. Our engineers are working on this as a high priority and I am sorry for the inconvenience the problem is causing.
Jonathan
Orange Response Team
Well, Jonathan, you wrote this seven days ago, and I thanked you for your response, but still the problem remains. My e-mails to Blueyonder addies are not getting through (and maybe others). To find out whether they are or not, I have to resort to phoning my pals to ask them!
Come on, Orange, get your fingers out, please. It's hard to believe that none of your IT engineers know how to fix things. No wonder so many other people too are complaining on this particular forum.
Although I'm generally very pleased with how the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> Broadband facilites function, this e-mail problem is now getting to be past a joke. Are you going to offer us a refund for the days our e-mails can't get through? After all, we are PAYING you for this service.
Anything to add?...
Fred.
If they had to do that for all the months mine havent arrived id make a great bit of money.
If they had to do that for all the months mine havent arrived id make a great bit of money. [/quote]
If your problem's been going on for months, poutine, you ought to think seriously about bringing the ISPA into play. It worked for me some time back when I was having serious problems with Orange.
This has been going on for far too long
When I first contacted customer services they were adamant it was a fault with my pc, despite mail not arring when sent from another laptop or pc.
They don't seem to understand!!
They have not given a time scale for expected time of repair.
Very very poor show from Orange. My mobile phone contract is up. Time to change I think
I have been loosing e-mails for about 1 month now - still not getting thorugh to some clients - I'm loosing work and they denied it was their problem until 2 days ago.
reassuring to see I'm not alone but i had reached the point of paying the penalty of 12 months sevice to get ut and onto somthing I coudl trust - also I have collegues using freeserve with the same problem ...
Biggest problem Orange have is not listening when a problem occurs
Sad that there is a certain comfort to not being alone on this. And it isn't the first time. P Poor customer information on anything that looks to be their fault. It would be quite simple for them to post on their front page current status - they used to somewhere but I can't find it now.
Seems that Orange are just not investing in their core infrastructure to match their customer base. I won't even start on their appallingly variable broadband speeds (or lack of).
I expect it will be pretty well firewalled to prevent actual customers getting close, but the Orange CEO is Tom Alexander email Tom.Alexander@orange.co.uk . Clog up his Inbox!
I can't see them putting in much effort to resolve any problems with the contracting out of broadband to BT becoming effective quite soon.......not that they've historically ever made timely efforts to resolve any problems.
have taken up the challenge and have emailed Tom Alexander at length - I don't expect a reply, but you never know.........
You'll get a reply, but it certainly wont be from the man himself (wont go anywhere near him).
I've just sent several test emails from fsmail and orangehome email addresses to hotmail, and they arrived! Albeit in the Junk. But, at least they arrived. Seems that hotmail has finally unblocked them.
Like everyone else I have been having e-mails I have sent not arriving. On contacting Orange I got the following reply (15 June)
<<At this point in time I can confirm that there are no known issues with
sending emails to any specific service providers and as such can only
suggest that you retry sending as the problem may be simply attributed
to downtime or malfunction of the receiving server.>>
I also contacted the receiving ISPs who all said it was Orange.
It is a nightmare as I don't know if e-mails are arriving or not. Yesterday I did discover that Virgin also seem to have problems as they are trying to merge blueyonder and various others together with some new system.
smtp.orangehome.co.uk has an ip address of: 193.252.22.134 If you check this with the blacklist checker at http://whatismyipaddress.com/b...list-check you will discover that it is listed with at least 6 anti spam databases including some at sorbs.net.
The same is true of the six other ip addresses associated with the domain.
This would explain why some emails are not being delivered to their recipients as numerous mail servers use these databases to filter out spam.
I suspect that Orange is attempting to get the ip addresses delisted but, unless they can weed out the spammers who are causing the problem they would be listed again very quickly
Further to my previous post, I note that one of the anti spam databases that Orange is listed on is spam.dnsbl.sorbs.net.
According to Sorbs.net this "is the final step in the spam blacklists. spam.dnsbl.sorbs.net contains all data from old.dnsbl.sorbs.net, which in turn contains all the data in recent.dnsbl.sorbs.net and new.dnsbl.sorbs.net. These are generally offenders that have no intention of stopping spam, and will continue to be a burden on the inboxes of email users the world over. These hosts have further not made any effort to ask for delisting of any kind from SORBS".
A little worrying that last sentence, don't you think?
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