For the last 3 weeks my partner has been having trouble with her old Freeserve email account.
We cannot get into it via Orange webmail, mail2web, or POP.
We're called Orange 3 times now and they verify that we have the correct username and password. Then they get very confused, and escalate/raise a job for their technical people.
The technical people either dont look at it or dont do anything.
Does anyone have any ideas how we can resolve this?
Are Orange removing old Freeserve accounts?
Do you still use the internet account this email was previously assigned to? If not you will have to log in via the members centre and restore the account.
Thanks for the reply.
Yes, sorry, I should have said. We know about the acc becoming inactive and we've had to reactivate in the past. The Orange tech support also thought this was the problem but it isn't. We have reactivated recently and tech support have reactivated too. It's either not the cause of the problem or the reactivate isn't working.
please send an email to customer.services@orange.co.uk, including your contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Andy Orange Response" in the subject field and also in the first line of your mail.
Thanks for the reply, sorry for not getting back to you.
I was just about to email you and thought I'd try it again one last time - I found it had been fixed.
So if this was down to you then thanks! And if not, thanks to whoever at Orange did manage to get this sorted.
<grumble>It did take quite a while to get it sorted out</grumble>
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