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< Talk Technical here... ~ Netgear dg834g v 5 adsl router

arther

Posted: Wed Mar 24, 2010 10:28 am

Joined: 11 Mar 2010 Posts: 6

I have purchased a Netgear dg834g v 5 adsl router and cannot get it to connect to the internet. I have run the SmartStart and configured manually. I have checked all the settings and they are as follows:

Basic settings:

Does your Internet Connection require a login: YES
Encapsulation: PPPoA
Login/password: as supplied by Orange/Wanadoo
Internet/IP address: Get dynamically from ISP
Domain name server: Get automatically from ISP
NAT: enable

ADSL settings:
Multiplexing method: VC-BASED
VPI 0
VCI 38

the ADSL light flashes and the Internet light is off

Any ideas?

Arther

OrangeProblems

Posted: Wed Mar 24, 2010 10:28 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

tinytim

Posted: Wed Mar 24, 2010 6:10 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

The only other thing is the MTU setting. Must be 1492. I tried changing mine to 1500 & it wouldn't connect. That's probably on the WAN setup page.

BTW the V5 is a poor choice of router as it doesn't have a Broadcom chipset so can cost you some 2-3meg on connection speed.

Look into the log & see what messages are recorded.

What package are you?

arther

Posted: Wed Mar 24, 2010 6:54 pm

Joined: 11 Mar 2010 Posts: 6

Thanks tinytim

My Siemens modem had MTU set at 1492 but this thing will only allow up to 1458 - I'm thinking that this is where the problem is as all the other settings are the same as the Siemens.

There is nothing in the logs (surprisingly)

tinytim

Posted: Wed Mar 24, 2010 7:09 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

As for the logs it's likely that nothing is checked to be written. On my DGN2000 - a good choice as it's got the Broadcom chipset - I've checked all the entries under "Include in log". I'm assuming your interface is similar to mine btw.

I'll be back as I'm off to find a manual for yours.

I should stress I'm no expert but I've learnt a bit recently with my 0range problems.

OrangeProblems

Posted: Wed Mar 24, 2010 7:09 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Wed Mar 24, 2010 7:33 pm

Joined: 13 Aug 2007 Posts: 2049

tinytim wrote:

The only other thing is the MTU setting. Must be 1492. I tried changing mine to 1500 & it wouldn't connect. That's probably on the WAN setup page.

First off make sure the computer MTU is the same as the router or that the router MTU is greater than the computer NOT less than.

Also if you're on XP then the RWIN needs to be changed to match the MTU.

Vista and later that's done for you.

Although ADSL2+ connections usually work best on an MTU of 1500.

arther

Posted: Wed Mar 24, 2010 7:33 pm

Joined: 11 Mar 2010 Posts: 6

I've checked all the boxes for inclusion in the log - but still no entries:

Include in Log

Attempted access to blocked sites

Connections to the Web-based interface of this Router

Router operation (start up, get time etc)

Known DoS attacks and Port Scans

A work colleague recommended this as he has one (albeit the dg834g v3 one)

from the help screens on the router "for PPPoA connection, the MTU is 1458" and I cannot set it higher - comes up with invalid entry

arther

Posted: Wed Mar 24, 2010 7:40 pm

Joined: 11 Mar 2010 Posts: 6

Running Windows 7

tinytim

Posted: Wed Mar 24, 2010 8:18 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

arther wrote:

Running Windows 7

Me too.

The manual shows 1500 or 1492 as the MTU size. And as I've said I couldn't get a connection using 1500 & 0range are very clear about it being 1492.

I'd guess there's some other setting that's limiting MTU.

tinytim

Posted: Wed Mar 24, 2010 8:26 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

Try doing a factory reset and starting again. According to the manual that'll be "Press both the Wireless button and WPS button on the side of the modem router for 5 seconds."

arther

Posted: Wed Mar 24, 2010 8:45 pm

Joined: 11 Mar 2010 Posts: 6

Done that (for the forth time in a week) and still the same. reduced the PC MTU as suggested by borednow, to 1430 as per

http://www.richard-slater.co.u...windows-7/

and no change.

I think I might just take it back and get a refund (getting frustrated after a week of trying to make it work)

tinytim

Posted: Wed Mar 24, 2010 10:47 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

arther wrote:

I think I might just take it back and get a refund (getting frustrated after a week of trying to make it work)

That's probably a good idea. I can certainly recommend the DGN2000 , sometimes referred to as a Netgear 300N.

BTW you didn't tell us what package you're on.

arther

Posted: Wed Mar 24, 2010 10:52 pm

Joined: 11 Mar 2010 Posts: 6

Thanks for all your input and effort in trying to solve what is an intractable problem.

I'm on Home Starter' package - but thinking of changing to another supplier.

Best Wishes

Arther

Response Team

Posted: Thu Mar 25, 2010 5:13 pm

Joined: 15 Sep 2008 Posts: 485

Hi arther,

I work for Orange and am sorry to read of your problems.

If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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