Hi,
I am having similar problems. I have been a customer for years and I have noticed recently that the internet is terribly slow in the evenings. I have rung Tech Support with no joy. The only time it is any good is early at the weekends, before Orange start throttling the bandwidth. I am not a heavy user, but now find I can't watch movies via Iplayer, Sky, youtube, so it is a real pain in the a***!!
Anyone got any ideas how to approach this issue?
Cheers now
Sorry you are having problems with your connection. I work for Orange and may be able to help you.
If you can email me with your landline number or broadband account number I will give you a call to discuss. Drop me a mail at customer.services@orange.co.uk, with your best contact number and also please add 'Jonathan Orange Response' in the first line.
In fairness, I've just tested it now and it's back up to a somewhere near reasonable level, but what causes temporary crapouts like that?
I'd say their really sh*t equipment. I would urge you to see how many more months you've got left of your contract, and get out asap.
If your exchange is LLU-enabled, I would absolutely recommend that you go with 02. I did just that and haven't looked back since. I'm getting on average 16/17 meg regardless of the time of day (but then I am close to the exchange, but overall, 02 customer service is brilliant).
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
