Thanks for the reply tinytim, sorry i wasnt clear in my original post as i had a lot to say. Ive been told after half an hour of arguing that i could have my MAC in 10 days time if my speed dosent increase from 2mb. But a lady from escalations was trying to tell me that no matter what the conection is as long as you are connected you are stuck in contract as the original speed they quote is only estimated,luckily for me I had in my notes a note from another lady at fault line management that i could have a free MAC if things didnt improve from a few weeks ago. Maybe a new policy they going to use or they were just bluffing me not sure.
kernow, I have waited over 6 weeks to see my profile go from 1 meg to 2 meg, 2 days for 4meg.
I keep my fingers crossed you don't have to wait that long!
I have also renegotiated my contract with Orange if I stay with them.
No penalty if I request another MAC code if my service fails again in the coming weeks/months and 6 months broadband free.
I do deserve it for the wait I have had to endure. Plus I have remained polite and calm on the phone to the exec office chap who is dealing with my problems with Orange broadband. It was the least he could do to appease a long term Orange customer.
Well ive olny had one month free, better get back on the phone then lol. Ive had 6 weeks of waiting aswell.mmm. I think i may try and ask about a being able to request a MAC if the future if line speed drops again. Thanks for the info .
Looking at the o2 (now Sky) forums tinytim am glad i got out when i did was lucky enough that my contract had expired. My ping over 100 , 0.5 mb connection in the evening was appaling for 22.50 a month, but even with that i could make sense with customer support. Thought it was too good to be true when i saw 9 mb 12 a month. Am hoping that is not the case lol.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
kernow wrote:
Well ive olny had one month free, better get back on the phone then lol. Ive had 6 weeks of waiting aswell.mmm. I think i may try and ask about a being able to request a M A C code if the future if line speed drops again. Thanks for the info .
Nothing to lose by asking - they do seem quite fair if you get the right person.
kernow wrote:
but even with that i could make sense with customer support.
o2 (now Sky) support is UK based , it does make such a difference.
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