I have been having problems with my Livebox for the past week. The broadband connection keeps going down ... sometimes for a few minutes and other times longer.
The @ light flashes quickly red then slowly red.
In addition there are crackling noises on my landline, even though I have changed the filter, so my landline is unusable.
I rang Orange and spoke to their technical team in India who said there was problem with the line and they would fix it. But the next day the same was happening and although I keep ringing Orange and they keep saying it will be fixed but it hasn't been.
Today Orange says it is the BT line. BT says they cannot detect a problem but an engineer is due to come out tomorrow. Of course, if BT find it is the Orange equipment responsible then I will be charged £125+VAT.
I am getting more and more frustrated with this. Has anyone else experienced this and knows what it is causing it.
Are my broadband problems connected with the crackling landline?
Almost certainly.
paulw63uk wrote:
I did that 17070 test ... plenty of noise on the line.
You need to phone BT while the noise is present and report the fault for the phone line only, as I said before do not mention broadband.
If you have an NTE5 main socket (with removable lower half) try using the test socket inside, if it's still noisy then BT should not charge you for any repair.
Are my broadband problems connected with the crackling landline?
Almost certainly.
paulw63uk wrote:
I did that 17070 test ... plenty of noise on the line.
You need to phone <a href="http://btbb.at/theside?LID=21">BT</a> while the noise is present and report the fault for the phone line only, as I said before do not mention broadband.
If you have an NTE5 main socket (with removable lower half) try using the test socket inside, if it's still noisy then <a href="http://btbb.at/theside?LID=21">BT</a> should not charge you for any repair.
I will second this. I have recently had similar problems and managed to ring BT faults while the noise was on the line. It may not be detected by the automated checking systems - it was not in my case, but the Mk1 human earhole of the BT chap I spoke to got the engineer out the next day, discovering water in a box on the pole outside had corroded cables to 4 properties as well as mine. The cables fell off in his hand! Needless to say, after 3 days my ip profile increased from 1500 to its normal 6500.
Hi paulw63uk and thank you for posting this problem on the forum because I have been suffering the same problems as you have described with the crackling line and VERRRRY SLOOOW / broken internet connection.
Like you I phoned BT for a line check which they tested and passed with flying colours.
I then phoned Orange broadband support which credit due to them, did answer the phone very fast, and was asked to carry out Three broadband speed tests to ensure it was running slow!!! (I had managed to deduce that myself).
It's now over 7 days since the problems started and I was still no closer to resolving the problem until I read your post.
The thing is that around 10 days ago I phoned Orange up and clicked on the status which revealed everything was fine, yet when I dug a little deeper into the automated system it advised that they were aware of a 'page not found error and were hoping to resolve the problem shortly) so is the problem at their end with corroded terminals rather than our end? Cold weather, snow & salt = broken internet!
One observation I did notice was that when I disconnected the power to the livebox, the crackling noise on the landline stopped!
Am still none the wiser, though hope to have a go at the BT faults team tomorrow.
If anyone else is suffering from this problem or has managed to resolve this problem please let me know.
Hi paulw63uk and thank you for posting this problem on the forum because I have been suffering the same problems as you have described with the crackling line and VERRRRY SLOOOW / broken internet connection.
Like you I phoned <a href="http://btbb.at/theside?LID=21">BT</a> for a line check which they tested and passed with flying colours.
I then phoned <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> broadband support which credit due to them, did answer the phone very fast, and was asked to carry out <a href="http://3mobileshop.at/theside"> Three</a> broadband speed tests to ensure it was running slow!!! (I had managed to deduce that myself).
It's now over 7 days since the problems started and I was still no closer to resolving the problem until I read your post.
The thing is that around 10 days ago I phoned <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> up and clicked on the status which revealed everything was fine, yet when I dug a little deeper into the automated system it advised that they were aware of a 'page not found error and were hoping to resolve the problem shortly) so is the problem at their end with corroded terminals rather than our end? Cold weather, snow & salt = broken internet!
One observation I did notice was that when I disconnected the power to the livebox, the crackling noise on the landline stopped!
Am still none the wiser, though hope to have a go at the <a href="http://btbb.at/theside?LID=21">BT</a> faults team tomorrow.
If anyone else is suffering from this problem or has managed to resolve this problem please let me know.
Iam having the same problem which i have explained at great length in another part of this site tonight. My broadband is around 0.2mbs download speed, and there is crakling on the line. I have phoned Orange far to many times, after going through the same tests with differant operaters who refused to transfer me or even listen to me until i followed there tests, they all seem to think they can fix it for you. Finally i explained to someone in home phone team they then organised an engineer to come out, when the engineer arrived he did all the test, everything was fine, he then dissconected my live box and said the crackling line had gone and my livebox was causing it, i listened and the crakle had gone, so off he went saying i needed a broadband engineer to come out. around 20 mins later i picked up the phone with the live box disconnected to hear the loudest crackling and hissing noise. I then rang Orange and explained to home phone team what happened, they put me through to broadband department who i explained all this to. The lady made me do all the tests again then said she was putting me through to home phone team because it was there problem, i explained all the above again to her and a BT engineer had just left my house and told her what he said she then shouted at me "THE BT ENGINEER FOOLED YOU, I CANNOT MAKE ANYMORE COMMENT ON THIS MATTER" she then hung up on me.
I cant even ring them back at the minute, i cant face going over and over it all again, i might end up topping myself.
Update on my Orange broadband problem now that I'm finally back online!!!
I phoned the BT faults number late last week which was finally answered after a 45 minute wait, the BT operator did a line check, and contrary to the earlier operator, discovered a fault on the line at the exchange. She apologised for the delay in answering but explained that they have been extremely busy since the snowfall.
I received a call today from a BT engineer informing me he would be visiting my house to investigate the problem, 20 minutes later he arrived, checked out the terminal box in my house and discovered that there was no fault in the house, then discovered that the fault wasn't at the exchange but on the telegraph pole. Half an hour later my broadband was back up to speed with no noisy crackling telephone line.
It would seem that the recent bout of bad weather has caused loads of problems with telecommunications though he did mention that he thought the fault was something waiting to happen rather than a direct result of the bad weather.
My only comments to make on this is that before you make the call to BT faults is to first disconnect your broadband connection and and all other extension phones etc. just to be sure it isn't a fault on any of your extensions, you can they answer no to all the questions asked by the BT operator and get the problem resolved much faster. This could have been sorted out days ago!
Anyway, a big thank-you to the BT repair man for finally sorting out the problem.
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