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< Wanadoo / Orange / T-Mobile / EE are Monitoring this site... ~ still taking payment

keith357

Posted: Mon Jan 11, 2010 10:08 pm

Joined: 03 Nov 2009 Posts: 3

for 2 months Orange have been taking money from my account even though i have returned their modem and changed to another isp
i have informed them by email but i makes no difference
how do i get them to stop taking my money, and give me my money back?
by the way getting away from Orange has cured all my slow speed and interupded service i got from these second rate com mem

OrangeProblems

Posted: Mon Jan 11, 2010 10:08 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Mon Jan 11, 2010 11:56 pm

Joined: 13 Aug 2007 Posts: 2049

Email to tom.alexander@orange-ftgroup.com with a copy to executive.office@orange-ftgroup.com

Response Team

Posted: Wed Jan 13, 2010 4:30 pm

Joined: 15 Sep 2008 Posts: 485

Hi keith357,

Sorry to read of your problems. I can help with this.

If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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