Broadbandking - I have seen the exact same thing. The only speed "value" that seems to increase is that quoted on my account page which went from 2.5 > 3.5 > 5 > 6.5Meg as shown on the "Change your home package" page.
On the speed information page it says "The speed estimate at registration or the speed we have measured on your line is 9.0Mb. " which is what I was told when sold the upgrade on Nov 15th.
So apart from the fact that the 20 meg rate is impossible through my exchange (900m away) I still remain on 0.8meg
It's in the lap of the Gods - 'cos Orange ain't capable of fixing it. I have my MAC and a verbal that no cancellation will be charged so am now looking round for alternative.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
I've just had a call from Orange & the guy explained that when you switch to a LLU product it can take some time for the DLM to sort it all out. He didn't think my 4 weeks was too unusual.
I think it's quite important to leave the router on to help with this stabilisation , not necessary for the PC to be on as well.
BTW when you guys login to your routers (presumably LiveBox) what does it say about your attainable & sync speeds?
I was already on the LLU product up to 8Meg, so when I swapped package, I just wanted to remain on the line speed I was already on! As mentioned earlier, it seems Orange automatically invoke DLM.
My line was already stable! Now it is a crawl!
My router (speedtouch 585v6) comes back with the following:
Uptime: 0 days, 2:07:50
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 604 / 1,019
Data Transferred (Sent/Received) [MB/MB]: 24.96 / 132.96
Output Power (Up/Down) [dBm]: 12.0 / 18.0
Line Attenuation (Up/Down) [dB]: 18.0 / 33.5
SN Margin (Up/Down) [dB]: 26.0 / 33.0
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 294 / 101
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 398 / 0
Currently getting around 0.8meg, ping time is around 80-100 on the ping test net site.
Still waiting for my line to even improve to 2meg!!!! Into my 3rd week!!!
Joined: 13 Nov 2009Posts: 408Location: South East Essex
You've probably had a change of equipment in the exchange from ADSL Max to ADSL2+ which is why DLM is invoked. I get the impression that DLM is always running , not just in the first 10days or so.
I reckon you'll see an improvement soon but the big problem is that Orange don't:-
A. Explain how it works in practice and
B. They don't keep you informed.
I made this point to the Orange guy this morning & he acknowledged that was a problem they are trying to overcome.
I think if one knows what's happening then one can be more understanding , I know I certainly would have been.
DLM was probably invoked because I changed package. I have checked my exchange on sam and there has been no changes.
I know if I had not changed packages, I would be getting my top speed now and for the last 2 weeks.
Someone is supposed to have phoned me up this morning to explain what is going on and whether I will see an improvement, still waiting.....!
You've probably had a change of equipment in the exchange from ADSL Max to ADSL2+ which is why DLM is invoked. I get the impression that DLM is always running , not just in the first 10days or so.
I reckon you'll see an improvement soon but the big problem is that <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> don't:-
A. Explain how it works in practice and
B. They don't keep you informed.
I made this point to the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> guy this morning & he acknowledged that was a problem they are trying to overcome.
I think if one knows what's happening then one can be more understanding , I know I certainly would have been.
DLM on ADSL Max is continually monitoring the line to get the best stable speed. If your line becomes excessively unstable it will drop your rate to improve stability. It will monitor to see if it can get a higher stable rate also and adjust accordingly.
Keep switching your modem/router off/on in a short period of time can confuse the DLM into thinking you have stabilisation problems and it will act to try to correct the problem.
The 10 days is how long it takes initially for the it to find maximum stable rate.
Do you have any extensions off the master socket ?
If you have a test socket (inside the main BT linebox if you have an NTE5 >> http://www.kitz.co.uk/adsl/soc...ket.htm ) then plug the router into that and check the stats again.
If the sync is still 1019kbps with the SNRM 33dB then ask Orange to reset your Target SNR to 6dB.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Borednow wrote:
BroadbandKing wrote:
SN Margin (Up/Down) [dB]: 26.0 / 33.0
I don't believe it's anything to do with any DLM.
Do you have any extensions off the master socket ?
If you have a test socket (inside the main <a href="http://btbb.at/theside?LID=21">BT</a> linebox if you have an NTE5 >> http://www.kitz.co.uk/adsl/soc...ket.htm ) then plug the router into that and check the stats again.
If the sync is still 1019kbps with the SNRM 33dB then ask <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> to reset your Target SNR to 6dB.
Not sure about that. When I was on 1meg my SNR Margin was 31 which was down to the 1meg profile I was. As I was progressively switched to better profiles my SNR Margin was dropping in line with the profile change until it's sitting at 10 now.
Got to agree with TinyTim. Tried master socket, same stats.
Still no phone call regarding my slow speeds!
Going to check my speed tomorrow morning and it it has not increased, will ring them up. It will then be 1 week since I told them of my slow speeds and in that time, no improvements at all!
As I was progressively switched to better profiles my SNR Margin was dropping in line with the profile change until it's sitting at 10 now.
But there is no profile system on LLU. IP Profile method is only used by BTw's IPStream.
LLU is "manipulated" by Target SNR which changes in 3dB stages.
So the lower the Target SNR the faster the sync speed with 6dB being the default which should allow the SNRM to drop after dark but still allow the router to stay synced.
well, well, well - hi again all. An update since this morning.
Don't know whether to believe this. Just had text from Orange asking me to call, got through to tech support who told me that they have found a problem in the line equipment. What equipment I said, "our equipment" he replied. "the engineers are working on it".
So can you confirm that I am on LLU -"yes"
Does this 20 meg system use BTw - "no"
So it's all Orange equipment - "yes"
even the speed management system? - "on the server- yes"
My ADSL stats remain the same for now with the magic 1021kbps downstream rate!:
Siemens SE572 router
Connection status: Connected (1:02:13:06)
Connection mode: Always on
ADSL Line:
Status: Cable connected
Line mode: G.992.5 (ADSL2+)
Maximum line rate: 1021 kbps (downstream) / 604 kbps (upstream)
Noise margin: 31 dB (downstream) / 24 dB (upstream)
Line attenuation: 28 dB (downstream) / 13 dB (upstream)
Output power: 18 dBm (downstream) / 12 dBm (upstream)
What's next I ask - "the engineers will fix the problem but I do not know what it is"
How long should I leave the router on this time? - "another 3 days"
And you will keep me updated? - "yes"
So another wait, up to about 20 calls now over 7weeks. Next time I ring in I'm going to tell the techie to read the notes on the account of my calls then ring me back. The last but one agent I got was so hopeless I actually had sympathy for her as she got the issue totally screwed up and I fell into the mode of testing her understanding of my problem.
This is a great way to spend the last day of my Xmas holidays!!!
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Borednow wrote:
tinytim wrote:
As I was progressively switched to better profiles my SNR Margin was dropping in line with the profile change until it's sitting at 10 now.
But there is no profile system on LLU. IP Profile method is only used by BTw's IPStream.
LLU is "manipulated" by Target SNR which changes in 3dB stages.
So the lower the Target SNR the faster the sync speed with 6dB being the default which should allow the SNRM to drop after dark but still allow the router to stay synced.
I was told quite specifically by the Orange technical - not front line support - that Orange use a profile system namely 1meg , 2meg , 4meg etc. This I think is not the same as the IP Profile used by BTw but something on their servers.
This may be just a terminology difference and infact they are referring to "profiles" that do as you say & manipulate the Target SNR.
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