My internet connection ever since we have been with Orange (approximately 4 months) has been awful.
On one day we disconnected 67 times. The message we get is limited connectivity and we have to go through the repair thingy bob and then it reconnects. This happens all the time. Some days it is fine and can be connected for hours without a problem however but I would say that that happens once a week.
This seems to be intermittent. I have been on to Orange and have done all they suggested, BT have checked the line and it is fine.
What is the problem do you think? We have moved the phone and all other electrical equipment away from the computer and livebox.
It took me 2 hours to register with you!!! As the connection went down 8 times.
I would be really greatful for any advice as we are now stuck with Orange until the contact runs out.
As I am trying to post this thread...my connection has gone 3 times so far.
Can you provide details of the modem/router and your PC (hardware/software) and the telephone equipment at the place of this installation?
Once you provide these details, we can probably identify the problem, otherwise it is too general.....
Can you provide details of the modem/router and your PC (hardware/software) and the telephone equipment at the place of this installation?
Once you provide these details, we can probably identify the problem, otherwise it is too general.....
I am on a 2 mg connection with a livebox and inventel wireless thing (little square silver thing). I am using a 2 yr old laptop and by telephone equipment what do you mean?
Can you provide details of the modem/router and your PC (hardware/software) and the telephone equipment at the place of this installation?
Once you provide these details, we can probably identify the problem, otherwise it is too general.....
I am on a 2 mg connection with a livebox and inventel wireless thing (little square silver thing). I am using a 2 yr old laptop and by telephone equipment what do you mean?
The problem could be with the signal strength, what is that like? Have you checked with a USB modem (not wireless)... By tel. equipment, I mean how many telephones (and are they cordless?), any FAX machines, SkyTV, burglur alarm etc...in short what this means is that ANYTHING on the tel line could be causing a problem. Since you are using a laptop, try connecting it to the master BT socket, (not an extension) through a SINGLE filter. Remove all other tel equipment and try. If this works, then plug in other equipment ONE-BY-ONE and see when the problem recurs. You should be able to find the problem in this fashion. Also try changing the Livebox to a wired USB modem, if all else fails.....
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I am on a 2 mg connection with a livebox and inventel wireless thing (little square silver thing). I am using a 2 yr old laptop and by telephone equipment what do you mean?[/quote]
I have been on to Orange and have done all they suggested,
What did they suggest?
Are you able to make a wired connection between the Livebox and the laptop? If so, and if it works well, then browse to http://192.168.1.1 (default username and password are both "admin") and try a few different wireless channels.
Unless your Livebox is losing synch (flashing @ light) I wouldn't worry about what's connected to your phone line.
The problem could be with the signal strength, what is that like? Have you checked with a USB modem (not wireless)... By tel. equipment, I mean how many telephones (and are they cordless?), any FAX machines, SkyTV, burglur alarm etc...in short what this means is that ANYTHING on the tel line could be causing a problem. Since you are using a laptop, try connecting it to the master BT socket, (not an extension) through a SINGLE filter. Remove all other tel equipment and try. If this works, then plug in other equipment ONE-BY-ONE and see when the problem recurs. You should be able to find the problem in this fashion. Also try changing the Livebox to a wired USB modem, if all else fails.....
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Hi,
Thanks for getting back.
There is nothing being used by the phone socket, we haven't even plugged the phone in, in over a week. There is nothing in my office except a portable tv. This sits about 12ft from the live box and is very rarely on.
I have attatched the livebox to the comp using the ethernet cable and didn't get any service at all.
The channel signal thing has been on all 1-13 and it makes no difference.
I am on a 2 mg connection with a livebox and inventel wireless thing (little square silver thing). I am using a 2 yr old laptop and by telephone equipment what do you mean?
The problem could be with the signal strength, what is that like? Have you checked with a USB modem (not wireless)... By tel. equipment, I mean how many telephones (and are they cordless?), any FAX machines, SkyTV, burglur alarm etc...in short what this means is that ANYTHING on the tel line could be causing a problem. Since you are using a laptop, try connecting it to the master BT socket, (not an extension) through a SINGLE filter. Remove all other tel equipment and try. If this works, then plug in other equipment ONE-BY-ONE and see when the problem recurs. You should be able to find the problem in this fashion. Also try changing the Livebox to a wired USB modem, if all else fails.....
-----------------
Hi,
Thanks for getting back.
There is nothing being used by the phone socket, we haven't even plugged the phone in, in over a week. There is nothing in my office except a portable tv. This sits about 12ft from the live box and is very rarely on.
I have attatched the livebox to the comp using the ethernet cable and didn't get any service at all.
The channel signal thing has been on all 1-13 and it makes no difference.
I am on a 2 mg connection with a livebox and inventel wireless thing (little square silver thing). I am using a 2 yr old laptop and by telephone equipment what do you mean?
I have been on to Orange and have done all they suggested,
What did they suggest?
Are you able to make a wired connection between the Livebox and the laptop? If so, and if it works well, then browse to http://192.168.1.1 (default username and password are both "admin") and try a few different wireless channels.
Unless your Livebox is losing synch (flashing @ light) I wouldn't worry about what's connected to your phone line.
The @ light doesn't flash at all.
sorry about the multiple posts again.
I have changed the channel lots of times.
The little comp screen icon just stops flashing blue and then a message pops up saying limited or no connectivity, occassionally it fixes it self but more often I have to go through the repair button to get it to reconnect.
Hmm having to use the repair option sounds like it could be a TCP/IP or Winsock problem.
Does the square Inventel icon stay green or change to yellow or even red when it goes? If it goes yellow it's losing connection, red means the adapter's probably losing power and so cuts off.
If you're on 2K or XP shouldn't hurt to reset TCP/IP and Winsock to make sure they're ok. Go to start and run enter each command below in turn and ok it.
netsh int ip reset c:\resetlog.txt
netsh winsock reset catalog
Once done restart and see if there's any difference.
Please do not use the first command on a livebox viz:
netsh int ip reset c:\resetlog.txt
You can use the second command suggested for this although I doubt it will solve a CONNECTION issue.
Pls specify what happens when u lose connection.....
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Elhana wrote:
Hmm having to use the repair option sounds like it could be a TCP/IP or Winsock problem.
Does the square Inventel icon stay green or change to yellow or even red when it goes? If it goes yellow it's losing connection, red means the adapter's probably losing power and so cuts off.
If you're on 2K or XP shouldn't hurt to reset TCP/IP and Winsock to make sure they're ok. Go to start and run enter each command below in turn and ok it.
netsh int ip reset c:\resetlog.txt
netsh winsock reset catalog
Once done restart and see if there's any difference.
Please do not use the first command on a livebox viz:
netsh int ip reset c:\resetlog.txt
You can use the second command suggested for this although I doubt it will solve a CONNECTION issue.
Pls specify what happens when u lose connection.....
Whats wrong with running it? It's a standard windows command to refresh the TCP/IP system. Done it several times on my own systems when on a router with no ill effects and had it resolve issues several times.
True it won't solve a connection problem but if it's simply a problem in TCP/IP and doesn't lose the connection it could help. Anyway thats why I asked about the icon status to confirm what the wireless connection is actually doing.
The reason i sugested not using netsh int command is that it can corrupt the firmware of a wireless router permanantly. It will not happen in all cases. But precaution is better than cure (esp. since 80% routers get "fried" by using this command)....
Elhana wrote:
marshapc wrote:
Please do not use the first command on a livebox viz:
netsh int ip reset c:\resetlog.txt
You can use the second command suggested for this although I doubt it will solve a CONNECTION issue.
Pls specify what happens when u lose connection.....
Whats wrong with running it? It's a standard windows command to refresh the TCP/IP system. Done it several times on my own systems when on a router with no ill effects and had it resolve issues several times.
True it won't solve a connection problem but if it's simply a problem in TCP/IP and doesn't lose the connection it could help. Anyway thats why I asked about the icon status to confirm what the wireless connection is actually doing.
The reason i sugested not using netsh int command is that it can corrupt the firmware of a wireless router permanantly. It will not happen in all cases. But precaution is better than cure (esp. since 80% routers get "fried" by using this command)....
I don't see how. Most routers use a form of linux for their OS and thats usually pretty study. The worst a netsh command could do is start throwing random junk at it but the TCP/IP stack wouldn't just take that and start overwriting firmware otherwise there'd be remote attacks and viruses wiping out routers left right and center. Even a few searchs doesn't seem to throw up anything about it effecting routers, all it brings up makes it look like a standard command used by tech support for fixing problems.
I dp agree you have to be careful with netsh commands, they can mess your system up if your not too careful with them.
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