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< Problems with upgrades to 8Mb ~ Sub-dialup speeds

absent

Posted: Wed Nov 18, 2009 8:06 pm

Joined: 27 Jul 2009 Posts: 42

Tonight when I got in I'm getting sub-dialup speeds all of a sudden. It's so slow most web pages won't even load and just timeout half way though after a minute or two. Pings to bbc.co.uk are failing 25-50% of the time.

Line sync is still the same so I'm guessing it's a network problem. Anybody else experiencing this?

OrangeProblems

Posted: Wed Nov 18, 2009 8:06 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

neilj37

Posted: Wed Nov 18, 2009 9:57 pm

Joined: 18 Nov 2009 Posts: 3

absent wrote:

Same problems with me here in Aberdeen. Was okay until 6pm then suddenly stopped working. Cannot access any web sites or connet to xbox live. Strangely though my Skype works which means that i have some form of internet connection. I can ping both GOOGLE and BBC although i cannot access web pages through explorer. I also tried tracert through the cmd window and managed to get a full signal through to both web pages. Tried ringing support but got through to India who were a complete waste of time. Tried to tell them it wasn't a problem with fire walls or explorer because my xbox wouldn't connect and that doesn't use these.

Somebody please help, I just want confirmation that it is a a problem with an Orange server.

Borednow

Posted: Wed Nov 18, 2009 11:37 pm

Joined: 13 Aug 2007 Posts: 2049

Are you both on IPStream rather than LLU connections ?

neilj37

Posted: Thu Nov 19, 2009 7:42 am

Joined: 18 Nov 2009 Posts: 3

I have know idea what you mean ??

OrangeProblems

Posted: Thu Nov 19, 2009 7:42 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

absent

Posted: Thu Nov 19, 2009 12:34 pm

Joined: 27 Jul 2009 Posts: 42

Borednow wrote:

Are you both on IPStream rather than LLU connections ?

My exchange was LLU when I signed up but has reverted to IPStream with the introduction of the 20mbps network.

Borednow

Posted: Thu Nov 19, 2009 1:21 pm

Joined: 13 Aug 2007 Posts: 2049

absent wrote:

My exchange was LLU when I signed up but has reverted to IPStream with the introduction of the 20mbps network.

Looking around the forums it seems that Orange and o2 (now Sky) are having the most problems with BTw product. Although BT themselves don't seem to be getting rave reviews at the moment.....common factor is IPStream.

absent

Posted: Thu Nov 19, 2009 3:48 pm

Joined: 27 Jul 2009 Posts: 42

This isn't any normal congestion or contention. It the slowest page loads I've experienced since the days of CallNet800.

Response Team

Posted: Fri Nov 20, 2009 10:56 am

Joined: 15 Sep 2008 Posts: 485

Hi absent,

Sorry you are having issues with your connection speed.

If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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