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< Problems with upgrades to 8Mb ~ speed drops from 5Mb to 0.4Mb -time to request MAC!!!

nh0688

Posted: Tue Nov 10, 2009 8:09 am

Joined: 03 Nov 2009 Posts: 3

dreadful speeds(no consistency) - time to request MAC - Orange tech support zero help as usual.Enough is enough

Date Download Speed Upload Speed
9th nov Today 22:31 476 kbps (59.5kB/s) 377 kbps (47.1kB/s)
7th nov Saturday 14:52 3853 kbps (482kB/s) 379 kbps (47.4kB/s)
4th nov Wednesday 23:28 5241 kbps (655kB/s) 361 kbps (45.1kB/s)
4th nov Wednesday 23:23 4467 kbps (558kB/s) 379 kbps (47.4kB/s)
4th nov Wednesday 23:21 5346 kbps (668kB/s) 380 kbps (47.5kB/s)
3rd nov Tuesday, 23:50 730 kbps (91.3kB/s) 377 kbps (47.1kB/s)

OrangeProblems

Posted: Tue Nov 10, 2009 8:09 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

ron6t1

Posted: Tue Nov 10, 2009 7:08 pm

Joined: 19 Sep 2007 Posts: 2

nh0688 wrote:

dreadful speeds(no consistency) - time to request <a href="http://www.maccodes.co.uk">MAC</a> - <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> tech support zero help as usual.Enough is enough

Date Download Speed Upload Speed
9th nov Today 22:31 476 kbps (59.5kB/s) 377 kbps (47.1kB/s)
7th nov Saturday 14:52 3853 kbps (482kB/s) 379 kbps (47.4kB/s)
4th nov Wednesday 23:28 5241 kbps (655kB/s) 361 kbps (45.1kB/s)
4th nov Wednesday 23:23 4467 kbps (558kB/s) 379 kbps (47.4kB/s)
4th nov Wednesday 23:21 5346 kbps (668kB/s) 380 kbps (47.5kB/s)
3rd nov Tuesday, 23:50 730 kbps (91.3kB/s) 377 kbps (47.1kB/s)

get MAC but ive been after mine since thursday
:x

brewerdave

Posted: Wed Nov 11, 2009 11:07 am

Joined: 17 Aug 2006 Posts: 73 Location: Cardiff

Just a thought - MAC might be available in your Member Centre - when I finally escaped last year it was available on my Member centre pages b4 I got the email!!!

_________________
Formerly Orange and sad
Now PlusNet and glad!!
Regards Dave

Response Team

Posted: Wed Nov 11, 2009 4:10 pm

Joined: 15 Sep 2008 Posts: 485

Hi nh0688,

Sorry to read of your problems and that you are unhappy with our support so far. I work for Orange and may be able to help.

If you can email me with your landline number or broadband account number I will escalate this fluctuating speed issue for you.

Drop me a mail at customer.services@orange.co.uk, with your best contact number and also please add 'Jonathan Orange Response' in the first line.

I hope this helps.

Jonathan
Orange Response Team

OrangeProblems

Posted: Wed Nov 11, 2009 4:10 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

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