When I called (and got the usual pass the parcel and a Techie who has a poor command of English and about as much technical savvy it could fit on a stamp) I asked to be put through to the Customer Services. When I advised them that tampering with electronic communications was illegal (I work in the telecoms industry) I got an abrupt "We are a big company and we would not do something that was illegal"...........What planet are these people on?
I retorted "oh yes of course, as the news is not littered with large organisations doing things that aren't legal"
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