I have an old dial up account with a freeserve.co.uk address which I dont need anymore but which accumulates SPAM at an alarming rate. I have been able to access this account via Orange Webmail since my move to Broadband and I regularly delete the SPAM manually as the filter will not work on this account. The last few days I have not been able to access this account and so consequently cannot clear the SPAM from it.
I emailed Orange and had a reply stating that according to their records the account is a Dial Up account and has been suspended due to inactivity for more than 219 days. They say I will have to reactivate the account to use it.
As I have regularly accessed it up till a couple of days ago and have certainly sent mail from it on a 'test' basis then this cannot be called inactivity.
Orange then went on to tell me how to block SPAM - even though |I have already explained to them that the filter does not work for this account. It works on my new Broadband Orange account so I certainly DO know how to set it up.
They are telling me that old Dial up accounts are suspended after 260 days but my question is...... (1) Is this still classed as a dial up account when I have been able to access it via webmail till earlier this week. and
(2) If I do not access it from now on does accumulating SPAM remain on the server. I do not need this account anymore but Orange tell me I cannot cancel an account.
You will never get an answer that matches the mail that you sent to Orange. They employ specially selected or trained staff, (robots?) who ignore the content of messages and send out the stupid response of the day. Faced with facts they use gibberish, so do not expect help or support from them. The staff do not appear to have access to the internal records so any response based on 'our records show' statements will be total rubbish.
The Web mail along with the normal mail has been flaky since the end of August, sometimes it works, sometimes it does not so I would try again for a few days, you never know something may be fixed, probably by accident.
Hi there bugsie, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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