Thanks for that Chris

I'm just gonna try it now because the POP3 server (pop.wanadoo.co.uk) STILL isn't working.

Ian

I would just add this: having run through the method once and added my new account, I found that in the Accounts window, instead of showing my email address (as it did before, and still showed above my new account) the new email account was only shown as the pop server name (pop.orangehome.co.uk) which threw me a bit. So I deleted it and did it again to make sure I hadn't made a mistake the first time. But no, it still showed the same thing, so I went with it. ...
Ian

buzzard

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That aside, this is probably how to fix your problem (at your own risk!) for Outlook Express with Windows XP. At least, it worked for me. It's a way of recreating your email account with the correct servers specified :

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Please note that these instructions for Buzzard are just a work-around for the greyed-out boxes problem. If you don't have greyed-out boxes then I imagine the server details can be edited/changed directly without having to add another account (ie connection details) and then removing the old one.
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Create a new email account using
Outlook Express>Tools>Accounts>Mail>Add>Mail
which should automatically start the Internet Connection Wizard

Fill in:
Your Display Name : eg Fred Buzzard and click Next
Your E-Mail Address: eg buzzard @ buzzard.freeserve.co.uk and click Next
(although these might fill in automatically anyway)
Incoming Mail Server: pop.orangehome.co.uk
Outgoing Mail Server: smtp.orangehome.co.uk and click Next
Account Name: eg buzzard.freeserve.co.uk (ie the bit after the @ in your email address)
Your Password: ******** (probably your normal default internet password)
(it's up to you whether you tick Remember Password or not. It usually depends, from a security point of view, on whether anyone else uses your computer. ie if it's just you then you might leave it ticked)

Click Next and Finish

Now when you go back to
Outlook Express>Tools>Accounts>Mail
you should see two email accounts.

Left-click (once) on the new account that you've just set up, to highlight it in blue, and then click on Save as Default on the right. Now click on Close.

Now, if you try to access your emails in Outlook Express (eg by hitting Send-Receive) the emails ought to start coming through again.

What might also happen, however, is that you continue to get error messages relating to the old freeserve or pop.wanadoo.co.uk server not being found. Even though it's no longer set as the default it's as though the system is still checking for the server on the old email account.

If, and only if, the previous steps have successfully enabled you to retrieve your normal emails, it should be safe to remove the old account:
Go back to:
Outlook Express>Tools>Accounts>Mail
left-click (once) the old eg pop.wanadoo.co.uk account name, to highlight it in blue and then click on Remove, Yes (to confirm) and Close.

Now when you go back to Outlook Express to pick up your emails everything should be back to normal. ie you should get the emails again, as usual, without any error messages.

Hope that helps.

C

PS: don't delete the old account until you're sure the emails are coming through OK on the one you've just set up.