Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Orange has announced trials of 20Mbps fixed-line broadband services.
The ISP, which has around one million broadband customers in the UK, has its own 'unbundled' network, meaning it doesn't rely on BT's infrastructure to provide broadband services to many customers.
The 20Mbps trial will only be offered to selected Orange customers, who will have a separate support team and microsite for the service.
However, Orange said it had plans to open up the 20Mbps service to all of its customers, should they want it.
Asif Aziz of Orange UK said: "This trial is an important step in enabling us to offer up to 20Mbps home broadband to consumers across our network.
"It is also testament to our ongoing commitment to evolve our fixed broadband service and ensure we offer customers a truly reliable user experience," he continued.
Several other ISPs already offer speeds up to or in excess of 20Mbps, including o2 (now Sky) and Be Broadband. Virgin Media recently began offering 50Mbps broadband services to customers in some regions.
OrangeProblems.co.uk will be opening up a new section for the "Up to 20 Meg Orange customers" in the next few days to see whether Orange really are offering customers a truly reliable user experience.
Your comments are most welcome.
Orange Official Press Release:
London, 6th March 2009: Orange today launched a trial offering download speeds of up to 20 Meg on its own fixed broadband network. The trial will monitor stability and performance of the faster speed before it is rolled out across the wider Orange network, and builds on CEO Tom Alexander’s commitment to improve Orange’s fixed broadband offering and ensure the company meets the needs of the 21st century customer.
Speeds of up to 20 Meg broadband are being made available to a group of Orange home broadband customers already on the company’s fixed broadband network. Depending on the quality of the line and distance from the exchange, these customers will be able to be re-graded onto faster profiles and will be able to receive download speeds of up to 20 Meg - all for the same price as their current up to 8 Meg service. Those participating in the trial will also be supported by a specialised support team and a microsite has been created to help manage the process and keep customers informed of progress.
Speaking on the announcement, Asif Aziz, Director of Broadband and Home, Orange UK said: "This trial is an important step in enabling us to offer up to 20 Meg home broadband to consumers across our network. It is also testament to our ongoing commitment to evolve our fixed broadband service and ensure we offer customers a truly reliable user experience.”
The move follows the largest set of improvements to the company’s fixed line broadband service to date*. Since this time, Orange has been identified as in the UK’s top Three ISP’s for fixed line broadband download speeds by Moneysupermarket.com, and as fastest of the providers offering “up to 8Mbps” in speed tests conducted by price comparison site Broadband.co.uk in January and February 2009.
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Rang Orange this afternoon.
It would appear that the trial has already started and they have picked the customers they want and thy do not want any more.
When I said that I thought it was a bit quick as it had only been announced yesterday I was met with stony silence.
So read into that what you will.
The 'customers' picked are actually mostly Orange staff who receive free home broadband. Lets hope that all of the work they have been doing on the service recently has paid off!
The 'customers' picked are actually mostly Orange staff who receive free home broadband. Lets hope that all of the work they have been doing on the service recently has paid off!
No they were not they were random customer's from all over the country mate
Any news yet on how the trial is going, when they're going to launch the full service or if they'll carry out any network capacity upgrades to handle the extra bandwidth bursts?
Well that's pretty interesting, I do agree what you said, Thanks for the mentioning, This clearly shows that you put a great deal of care to your work.
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