Hey, Basically, I've been experiencing a large drop in my broadband connection. A few months ago, I was getting a solid 8Mb download with no issues. It then proceeded to drop to around 7.1 and now is at 5.5Mb with an upload of only 0.5Mb . After contacting Orange, and going through several different calls, I finally got put through to the Technical Department. After a long series of diagnostic tests, (which I have done before) it came down to this. I was told that apparently my Attenuation was actually too HIGH for my current connection, thus giving me an somewhat impossible connection. My livebox claims that my Attenuation is at 24db, which doesn't seem particularly high? My noise margin is 20.7db which also doesn't seem too high, and my current attainable download is 11377kbps. Orange basically offered me a line test, but pretty much inferred I would see a drop in speed, because of high attenuation. The thing is, I was originally getting a solid 8Mb connection, so how does that make sense? I'm still undecided on taking the gamble of the line test. What do you guys suggest?
Basically you are being fobbed off with Orange's usual bull., all they do is give excuses and offer line tests etc.
Then they come out with garbage like there's a fault and an engineer will call blah blah blah.
Like you said ciaran you used to get a solid 8 MB so there is no reason why you cannot continue to do so.
Unfortunately this won't happen until you move to a real ISP.
There are plenty of good ISP s out there and leaving Orange is the only way to get a proper connection really.
I don't know how they legally get away with this nonsense still.
Thanks for the feedback, yeah I agree, Orange LOVE to pass it on to someone else, or offer a line test which usually doesn't even need to happen.
Unfortunately my Mother has a webmail service with them, and she is skeptical about changing ISP due to the fact she will lose that email. *Sigh*
I'm tempted to go along and let them do the line test, it will either work and all will be well, (as if) nothing will change or I will be left with an even poorer connection, which will give me more ammunition to fuel my household protest to change ISP
Hi there ciaran, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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