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Trev

Posted: Tue Feb 03, 2009 2:54 pm

Joined: 03 Feb 2009 Posts: 2

Just bought a new netbook with Windows NT and I'm having problem with signing into Orange Webmail, So heres the problem.

I bring up the Orange homepage put in my email address & Password (top right of homepage). Then it brings up a differnt page saying to sign in again so i do that and click sign in, then it brings up the same page again telling me to do the same thing again. It just keeps coming up what can i do?

The page says "Please sign in to use this service. You must have cookies enabled.
Enter your email address and password to progress".

I do have cookies enabled.

Is anybody else having this problem?

I need help quick, i have important emails that i need to read.

Please Help

OrangeProblems

Posted: Tue Feb 03, 2009 2:54 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

ThomasA

Posted: Tue Feb 03, 2009 5:12 pm

Joined: 05 Sep 2007 Posts: 302

Have you got any firewall software blocking cookie access?

Which browser are you using?

pluggy

Posted: Tue Feb 03, 2009 5:58 pm

Joined: 18 Oct 2008 Posts: 158

I'd like to know where you can buy a netbook with Windows NT. Wink

Linux, XP and Vista are the usual. We were slow getting rid of NT, but I haven't seen it in at least 5 or 6 years. As TA says, Which browser ?, and I think you should recheck the Operating system.

Have you tried the same credentials on another computer ?

Trev

Posted: Tue Feb 03, 2009 6:34 pm

Joined: 03 Feb 2009 Posts: 2

I'm using Windows Internet Explorer 7 and as pointed out Windows XP and not NT as previously stated. I have tried reducing privacy level to minimum

I have Norton 360 firewall but I have tried switching this off with no change.

I believe I have tried to copy the security credentials of my other two working PCs

OrangeProblems

Posted: Tue Feb 03, 2009 6:34 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

NewApollo

Posted: Tue Feb 03, 2009 6:49 pm

Joined: 11 Sep 2007 Posts: 179

I have had no problems accessing webmail on my desktop using both Windows 7, and also no problems with Windows Vista Home Basic form a second desktop; I've also had no problems accessing the webmail from my laptop using Windows XP Professional. The Windows 7 uses IE7, and the other two use IE8. My security level is medium high default, and privacy is medium.

Have you tried clearing all your cookies and temp internet files?

_________________
The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller

pluggy

Posted: Tue Feb 03, 2009 6:52 pm

Joined: 18 Oct 2008 Posts: 158

Try using another browser on one of your working computers (so you don't lose your cached credentials) and enter the credentials from scratch on the other browser. If that works try installing the same browser on the netbook and then see if that works. (Takes IE with all its security zones out of the equation.)

Firefox is a good one to use: http://www.mozilla-europe.org/...n/firefox/

servalan

Posted: Wed Mar 04, 2009 10:24 pm

Joined: 23 Oct 2007 Posts: 27

I have the same problem but only when I take my laptop to work. At home it works ok. It used to work away from home until last year.

pluggy

Posted: Wed Mar 04, 2009 10:50 pm

Joined: 18 Oct 2008 Posts: 158

servalan wrote:

I have the same problem but only when I take my laptop to work. At home it works ok. It used to work away from home until last year.

Corporate Firewall ?

servalan

Posted: Wed Mar 04, 2009 10:54 pm

Joined: 23 Oct 2007 Posts: 27

pluggy wrote:

servalan wrote:

I have the same problem but only when I take my laptop to work. At home it works ok. It used to work away from home until last year.

Corporate Firewall ?

Nothing has changed since it worked last year. Sad

Sallerina

Posted: Mon Apr 06, 2009 8:53 pm

Joined: 06 Apr 2009 Posts: 1

Trev wrote:

I've had the exact same problem. Have a new Vista desktop, all the internet seemed to be working ok until we installed Norton 360. Can no longer log in to Orange Webmail, get exactly the same message as you have above, and also a couple of other sites such as my Next shopping account, just throws me back to the login screen.

I've just spent hours taking to Symantec staff re Norton, they unistalled it all and it still didnt work...so now its back to the drawing board!

If you've figured it out, please let me know! Or if anyone has any ideas that would be great (in English please...not too much of a techy!! lol)

Cheers

Sal

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