As an Orange broadband customer, on moving to a new address last August, I was told that 'broadband speeds' would not be possible and that as a result, my contract would in effect be ended automatically. I checked with BT and they confirmed that speeds would be no quicker than normal dial-up connection. I therefore moved to Virgin Media. Several weeks later, I received an email from Orange to say that broadband speeds would now be possible in my area, to which I replied saying that my contract had been ended and to stop sending me emails as I was no longer a customer. Imagine my surprise to discover that Orange have still been charging me for my Home Start package - I emailed them to say that I have been in contact with my bank who told me that they will recover those months in which Orange have debited my account. Orange have now replied to say that if I will be in breach of contract if I stop paying their monthly charge.
What should I do now....contact OFCOM? Any advice would be welcome.
Probably just the Accounts dept not knowing what Customer Services dept have decided, which is the norm in Orange.....but you can't take a chance and ignore it.
Bodies to notify include but not limited to :
OFCOM
ISPA
Office of Fair Trading
Trading Standards
Consumer Direct
For more than two years now I had a contract with Orange broadband which was for £9.99 per month.
It was a special contract because I had free phone calls to France 24/7 to any fixed line. This was due to a
agreement we came to due to a major fault of their own on my first contract.
Today I received a letter from Orange telling me my contract details are changing in 30 days to a whopping
£19.99 per month and no more free calls. So as you can see they have increased my payments by more than 110 percent.
Do you think this is fair or is it legal.
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