In terms of service, imagine the uproar if your gas/electricity/water services were only usable at certain times of the day or they only provided a trickle (not enough to power your heating or appliances) and they turned around and said well we are providing you with a service (as in you are connected), the contract does not specify it has to be enough to power or use for specific applications
But this is the case with the utilities......there is no guarantee of supply. There is a penalty payable if supply is not re-instated within a certain time but any private consumer of gas, water and electricity can be cut off at any time without warning.
But this is the case with the utilities......there is no guarantee of supply. There is a penalty payable if supply is not re-instated within a certain time but any private consumer of gas, water and electricity can be cut off at any time without warning.
Not true, there has to be sufficient warning for them terminate supply. The legality of Prepay Meters was questioned as they shut of supply without warning.
Ending a contract to supply in your scenario is different from continuing to 'supply' a poor level of service and expecting the customer to still pay in full.
Are you stating that Orange is going to reimburse those whose 'service' is not restored in reasonable time?
My example was just one of many to highlight the issue. You don't hire a professional to clean your car for them to just throw a bucket of water over it do you?
The quality of service supplied is important. It all comes back to Customer Service and whether you respect and want to retain loyal customers, which Orange seam to not. Quality of service is not an unreasonable expectation.
Orange also seam to have the habit of entering into verbal contracts on the phone to tie customers into 18 month contracts and then failing to honour these obligations. Do you also find this acceptable behaviour?
Are you stating that Orange is going to reimburse those whose 'service' is not restored in reasonable time?
Yes, they do.
I had 2 free months before migrating to o2 (now Sky) and in 2007 I had 3 free months. They also release you free of charges from the contract if you are without an internet connection for more than 30 days.
I think the problem is when there is a connection but it doesn't fulfill the user's expectations, as in whitehotteapot's case.
In this instance he/she must either persist with Orange TS to improve it or live with it for the remainder of the contract or pay up the contract and migrate.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
I have spoken to them and have confirmed that they will release me free of charge. From my point of view I mainly use the broadband for gaming, I was sold the livebox as compatible with xbox live, therefore if I cannot play xbox live then the product is not fit for purpose.
I wish they could sort it they have until the 19th, I phoned them last night and was told that games often lag with other isp's after 4pm, I told them that everybody else on my friends list does not have a problem and none of them are with Orange.
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