Well my Orange connection dropped out a few days ago without warning. i live in quite a small village and so dont expeirence the lavish speeds most users get. but i get by on what i have. i currently can recieve around a 1MB connection due to phone lines around my area being upgraded to adsl 2.
im not completely savvy with tech terms etc so if i explain this wrong please forgive me.
i have tested my line with 2 seperate routers both netgear and the livebox provided. (they both use to sync up on the line and now dont). i have tried with the microfilter on the line and without the microfilter and also changed the RJ45 lead.
I have dial tone on the line and the phone line seems to be fine, so it seems to be pointing to an ADSL issue. myabe at my exchange or on my actual line as i am quite a fair distance away from it.
I use to run on wanadoo and it worked fine, even with the livebox router that they supplied so it leads me to believe that it may be an issue with the ADSL2 upgrade or maybe just a simple fault on the line.
Trying to talk to Orange is frustrating as i have found in previous phone conversations regrading my mobile phone so heaven forbid what they are like in regards to broadband.
i would like them to test my line and if possible get BT to run a woosh test. maybe even a one shot copper line test to see if there is an issue.
Does anybody have any suggestions? or does anybody know if i can contact BT or Orange via email or a direct number other than the tech team?
i dont want to stand around for a hour and be stuck in queues whilst they ask me to reboot my router.
You don't say if you're on LLU or Max, I would guess it's Max if you're "out in the sticks".
So, first you need to post your Livebox stats and then try to log on to www.speedtester.BT.com (use your broadband username, i.e. yourname.wanadoo.co.uk@fs), if you can't sign on then you're probablyon LLU.
Whoever you contact at Orange, India or UK, will require you to change filters, reboot your router etc etc because they have to run a basic test before escalating the problem.
Also are you on an old package ?....because Orange seem to be "encouraging" old customers onto the new packages by reducing their connection speed via the SNRM setting.
Edit : forgot to say, do before and after tests using the test socket behind the faceplate of the main BT linebox.
You don't say if you're on LLU or Max, I would guess it's Max if you're "out in the sticks".
So, first you need to post your Livebox stats and then try to log on to www.speedtester.BT.com (use your broadband username, i.e. yourname.wanadoo.co.uk@fs), if you can't sign on then you're probablyon LLU.
Whoever you contact at Orange, India or UK, will require you to change filters, reboot your router etc etc because they have to run a basic test before escalating the problem.
Also are you on an old package ?....because Orange seem to be "encouraging" old customers onto the new packages by reducing their connection speed via the SNRM setting.
Edit : forgot to say, do before and after tests using the test socket behind the faceplate of the main BT linebox.
I am currently on max and i will attempt the above when i get home as im currently at work. im on a new package as well, only been with Orange for a few months if that so i doubt Orange would need to put me on something new. thanks for the help!
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