7 weeks ago my internet connection suddenly went. I've had the livebox for 9 months with no problems and now the @ light keeps flashing fast and slow and i can't connect wirelessly on my laptop at all. I've only got 1 BT socket to which the livebox is connected to through the filter. After about 20 or so calls to the tech support team, they keep telling me they are going to do a line test and to wait 24-48 hrs for a result. Then they tell me the issue has been resolved but it has never been fixed. When i asked to end the contract since they couldn't fix the problem they told me since the fault was on the line i was likely to have this issue with my next broadband provider too. I am at the end of my tether. Any advice on what i should do next? Am sick of speaking to the so called support team.
One thing you could try is; delete both your connection login and password from the livebox page, the retype and submit.
If that fails call customer support (not tech support) and ask for this fault to be passed to escalation dept.
Did anything happen to your phone service about 6 or 7 weeks? It may be that BT performed a PSTN cease on your phone line and then reactivated the phone line.
When BT disconnect the phone line they also remove the broadband marker from the line, which causes you to lose connection, and they don't inform the ISP. However if that was the case this should have been looked for by tech support.
A PSTN cease generally happens if for example the name of the BT account holder is changed, the phone number is changed, or the phone line is temporarily disconnected, either accidently by BT, or for non payment of the phone bill. If this was the case Orange may need to request a PSTN reconnection which takes 7-10 working days.
The @ light flashing may also be the result of a broken filter.
If you go to the Orange home page, and click on help and support, perform a search on kb9065. This may also help you with a few checks on your equipment and wiring/filtering.
_________________ The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
