Well the erratic speeds seem to have levelled out and we got back to just over 5 meg but even so we've taken the plunge and left. No problems getting a MAC, e-mailed Orange requesting it and received it by e-mail the following day. Passed on to o2 (now Sky) and after just over a week we are up and running today with very little downtime. Initial Speedtest results show in excess of 9meg down and 1meg up so extremely pleased and all for a fiver a month less (tight sod lol).
All the best to everyone on the forum and a big thanks to the regular contributors and the great advice that they have passed on, even though all the issues were not relevant to us I've certainly learnt a lot.
Just keeping fingers crossed that we have no billing issues now!!!
Well the erratic speeds seem to have levelled out and we got back to just over 5 meg but even so we've taken the plunge and left. No problems getting a MAC, e-mailed Orange requesting it and received it by e-mail the following day. Passed on to o2 (now Sky) and after just over a week we are up and running today with very little downtime. Initial Speedtest results show in excess of 9meg down and 1meg up so extremely pleased and all for a fiver a month less (tight sod lol).
All the best to everyone on the forum and a big thanks to the regular contributors and the great advice that they have passed on, even though all the issues were not relevant to us I've certainly learnt a lot.
Just keeping fingers crossed that we have no billing issues now!!!
Cheers
John
Good luck to ya John.
So do I understand you right - your speed went from just over 5Mb with Orange to 9Mb with o2 (now Sky)?
I think they've given in.....I got my MAC code without really asking for it....I just hinted that I would probably be requesting one and an email from Executive Office arrived quoting it
I believe their current strategy is if a broadband-only customer has a problem then they'll do little to retain him.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Yes that's right, I ran Speedtest in the morning on Orange and it gave 5.2 and then in the evening when o2 (now Sky) was activated and it gave 9.3 so very impressed so far.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
JohnS123 wrote:
Well the erratic speeds seem to have levelled out and we got back to just over 5 meg but even so we've taken the plunge and left. No problems getting a MAC, e-mailed Orange requesting it and received it by e-mail the following day. Passed on to o2 (now Sky) and after just over a week we are up and running today with very little downtime. Initial Speedtest results show in excess of 9meg down and 1meg up so extremely pleased and all for a fiver a month less (tight sod lol).
All the best to everyone on the forum and a big thanks to the regular contributors and the great advice that they have passed on, even though all the issues were not relevant to us I've certainly learnt a lot.
Just keeping fingers crossed that we have no billing issues now!!!
Cheers
John
Good luck with o2 (now Sky) John i'm sure you won't be disappointed
_________________ ex Freeserve/Wanadoo/Orange Blog
Migrated to o2 (now Sky) this afternoon as all the emails and texts that I received had promised me.
Orange speedtest this morning @ £17.99 per month after being told I wasn't entitled to an "up to 8meg" service and had to be satisfied with "up to 2meg" :-
At the risk of overkill, here's what I posted on 'another forum':
Hi Mate. So you took the jump then?! (nhyder)
In the middle of the ISPA complaint, I sent an email to executive office, just for grins here's the flow:
Them to me:
Thank you for your email dated 3 September, I have been asked to respond on
behalf of Orange.
I am sorry to learn of your dissatisfaction with the speed you are currently
receiving on your Orange Broadband connection. I have escalated the issue to
our Critical Faults Department who have investigated this issue further.
They have found that the speed has been regraded to create a more stable
connection due to an issue at your local BT exchange. This issue could be
caused by traffic, the internal wiring or general condition of the exchange.
They have advised me that due to this they are unable to increase the speed.
I can understand your frustration at this and as a result, should you wish to
move to another network provider, I am willing to give you your MAC code to
enable you to do this. However, as this is an issue with your exchange, your
speed will generally be the same for all internet service providers using the
exchange.
Whilst I appreciate that this is not the response you hoped for, I trust I
have confirmed our position on this matter.
Me back to them:
Thank you for your communication, I do appreciate your involvement.
I note what you say regarding my BT exchange {Chipping Sodbury} and I will seek comments from BT about the assertions you raise. However, I have previously logged a fault with BT regarding my complaint and they have responded that there is no fault within their network and they could not report any specific work carried out by them on the 11th August 2008 to cause this problem.
You need to know that I have never complained of an unstable connection. Quite the opposite, I have been very happy with my connection in terms of both stability and speed.
You don't make it clear if your critical faults department are saying that the problems I have suffered are specifically due to one, two or a combination of traffic / the internal wiring / general condition of the exchange {Chipping Sodbury}. In my mind traffic would be a variable, internal wiring would not suddenly change, nor would the general condition of the exchange suddenly manifest itself on the evening of 11th August 2008.
Sadly, therefore, I cannot accept your, rather vague, explanation for my problems.
This leaves in a predicament in so far as no one appears to be willing to admit that a dramatic change occurred on the evening of 11th August 2008 that has left me with a vastly impaired service.
I would like to say that I like and enjoy the Broadband Unlimited with my Orange phone up to 8 Meg speed with Talk product, and would wish to continue with it. For the present I seek answers, not a MAC code.
I hope that this matter can be resolved in the very near future.
Added by me:
A further update regarding this issue.
I have this morning spoken again to BT regarding the Chipping Sodbury exchange. They say there are no faults and the exchange is in good order as far as the BT network is concerned.
BT advise that Orange need to take up this issue with BT Wholesale on my behalf.
Would you therefore contact BT Wholesale with all possible speed to seek answers (a) to the specific issues I have raised and (b) to get BT Wholesale to resolve the issues Orange say exist at the Chipping Sodbury exchange i.e. 'traffic, the internal wiring or general condition of the exchange'.
I look forward to hearing from you in the very near future.
Them back to me today:
Further to your email dated 15 September, I am writing to confirm the
following:-
I have today spoken to our Critical Faults Team and they have confirmed that the maximum stable rate your line can now support is 2Mb, Therefore I am unable to increase the speed of your line. The speed has been regraded in order to create a more stable service for our customers in your area and reduce the amount of disconnections that occur when the line is unstable. I apologise for the inconvenience that this has caused you however we cannot guarantee the speed you receive and although we do not want to lose you as an Orange customer should you wish to move to another Service Provider I am more than happy to issue you with a MAC code.
Whilst I appreciate that this is not the response you hoped for I trust I have confirmed our position on this matter.
So, what is that funny smell in the air - bull***t!
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