Well folks, am back online (touching wood with crossed fingers)
Weds night had a call from an actual engineer at our local exchange, and after much line-testing he tried to get on from his own laptop - and couldn't. He referred it on to a "transmission engineer" and hey presto when I got home last night it had been up for 6 hours.
The most satisfying part was uninstalling the speedtouch modem. Clearly there was never a problem with the router, firmware, MTU setting, master socket, internal wiring, old fsnet user ID or anything else I spent 2 weeks arguing about.
The fact that the problem apparently lay at the local exchange doesn't let the Orange customer services/tech support off the hook, in fact I'm sure the problem could have been resolved within 3 days if it had been dealt with properly and taken seriously in the first place. It took 3 hours of phone calls, 2 unwanted speedtouch modems, a MAC code and a complaint to the ISPA to get to the stage of speaking to an actual knowledgeable engineer.
So take heart, don't bin / mess with your netgear routers, just keep pushing tech support until that little green light stays on!
Am still off to Sky next month, on point of principle - assuming I stay connected that long - watch this space! Great forum.
I've pretty much experienced the same problems that you have and also have the same Netgear modem. Now the question is who did you speak to that sorted your problems out ??? What department did you speak to and what test/service should I demand. At the moment I feel that I'd get more help if I phoned the Samaritans
I only really started getting somewhere after requesting they send me a speedtouch modem and going through the teeth-grinding diagnostics (uninstalling, reinstalling etc) on the phone. Prior to that I hit a brick wall every time I mentioned the "R" (router) word. Once we'd established the same fault was still there with their actual modem the problem was passed over to BT wholesale after 2 more (clear) line tests, and from then on I was contacted by the engineer in person - make sure you get them to put a contact phone no. on there for you if they refer it to BT.
I'm not sure whether filling in the complaint on the ISPA website and ordering a MAC code made any difference in it being passed to BT.
I've just spoken to Orange TS again to find out what the actual fault was, and the BT system has it logged as a "DSLAN line card fault" which I assume is some kind of networking equipment at the local exchange.
I guess as Peski rightly says below the best approach is just to keep plugging away with the line test requests - I remember one tech support person saying, as I rang back for my umpteenth one "despite the line tests coming back clear I guess you wouldn't keep ringing back if it was working"
Good Luck. It better still be working when I get home tonight.
Sorry MisterM was that a BT engineer who sorted you out on 150 ???? or was it an Orange engineer ??? To get Orange to do line tests do you call Customer or Technical support ???
It was a BT engineer, who'd received the "task" via Orange tech support. Believe me I tried to get hold of a BT guy directly, but that's apparently the difference between BT "Retail" and BT "Wholesale" - the Wholesale guys deal with the adsl line fixing etc but they will only talk to the ISP, not to the public.
That's what is frustrating really, you have to go through all the hoops with Orange tech support to get to the stage of involving a BT engineer - plus you have to go back to them again to find out if BT have made any updates to their system, which Orange can apparently view.
Early on in the battle I told BT a white lie saying my voice line was down, and logged a fault with BT myself, even had an engineer round, but it did no good - seems it needs to be done via the ISP to get your broadband line looked at.
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Well folks, am back online (touching wood with crossed fingers)
