Everything was going fine then no dial tone on second line. All the lights on top of the Livebox do what they are supposed to do and the ADSL Broadband connection works fine. Steady light on 'phone line, flashes slowly when you try to dial but no dial tone or connections made. 'Phone rings when called from landline but no speech heard. Have tested the plugged in phone, replaced filters, and performed factory reset.. makes no difference!!.. Anyone with any ideas?? (Helpdesk is a nightmare). Have noticed that on Configuration pages IP address start 91 not 84 or 81..

Everything was going fine then no dial tone on second line. All the lights on top of the Livebox do what they are supposed to do and the ADSL Broadband connection works fine. Steady light on 'phone line, flashes slowly when you try to dial but no dial tone or connections made. 'Phone rings when called from landline but no speech heard. Have tested the plugged in phone, replaced filters, and performed factory reset.. makes no difference!!.. Anyone with any ideas?? (Helpdesk is a nightmare). Have noticed that on Configuration pages IP address start 91 not 84 or 81..

Everything was going fine then no dial tone on second line. All the lights on top of the Livebox do what they are supposed to do and the ADSL Broadband connection works fine. Steady light on 'phone line, flashes slowly when you try to dial but no dial tone or connections made. 'Phone rings when called from landline but no speech heard. Have tested the plugged in phone, replaced filters, and performed factory reset.. makes no difference!!.. Anyone with any ideas?? (Helpdesk is a nightmare). Have noticed that on Configuration pages IP address start 91 not 84 or 81..

Everything was going fine then no dial tone on second line. All the lights on top of the Livebox do what they are supposed to do and the ADSL Broadband connection works fine. Steady light on 'phone line, flashes slowly when you try to dial but no dial tone or connections made. 'Phone rings when called from landline but no speech heard. Have tested the plugged in phone, replaced filters, and performed factory reset.. makes no difference!!.. Anyone with any ideas?? (Helpdesk is a nightmare). Have noticed that on Configuration pages IP address start 91 not 84 or 81..

I recommend going through the ISPA there is a link further up the page. I had same problem within 5 days of going to the ISPA I had new livebox 2 free months and £45 refunded for daytime calls since Jan.
Had 2 prompt letters from Orange and 2 customer service calls checked account and refunds paid.
Worth a try all it took was 1 email.......

The latest delaying tactic appears to be "Our ordering system has gone down so we cannot order a new live box." I do not believe it would take ten days or more to reinstate their system, as their livelihood depends on it. I am still without the second line-have been since 4th April.
Can't wait until the 12 month contract is up!!!!

Thanks for your reply, I have now contacted Orange again, and filed a second complaint to ISPA. Perhaps they will now get on with it, but won't hold my breath. Hope you get yours working soon, keep us informed, it is very helpful to know other people have the same problems.

At last! After 104 days 96 emails (excluding acknowledgements) 7 callbacks, 2 new liveboxes, 3 calls to helpline, my second line is back. All this time and effort could easily have been replaced by maximum two calls from someone who spoke good English, and knew what they were talking about, instead of delaying me with waffle- 5 working days-we have escalated the problem-someone will call you.
The breakthrough finally came last night two hours after they said it would take ten days to activate, and coincidentally, 3 hours before my initial 12 month contract ran out.
is so frustrating that to save money,in theory, they pay cheap rates to staff who have got no idea of the processes of Orange. I lost count of the rubbish answers, and irrelevant questions they asked.
Now I am getting what I have been paying for, I will probably stay with them, but next time there is a problem, I'm off