I'm so glad I've found this site. My livebox @ light started flashing quickly nearly 2 weeks ago. I contacted tech support who said it was a problem with the line and I needed to wait 24 hours. 24 hours later I managed to connect to the Inventel site to see PPP Server Down. After about an hour we managed to get a connection which then disappeared seconds later. After numerous failed attempts to get connected again I was told it was a problem with my anti virus software (Norton) which was causing it. I therefore completely disabled Norton and it still wasn't showing the Inventel site. After another hour long conversation I was eventually told that I needed recovery software Cd and USB cable. 3 days later I went through the whole process again with another stupidly long phone call but the software kept failing. I was then sent another Livebox but am having the same issues and still cannot connect to the Inventel site at all. I have spoken to Tech Support for my laptop as Orange were adamant that it's not them (what a surprise) but they're saying that as the laptop can recognise the available wireless networks then it's not the laptop that's at fault. This caused another phone call to Orange to someone who did seem slightly more knowledgable and incredibly wasn't afraid to move of the script yet still no luck. However, he's now telling me that I need to connect with an ethernet cable as I'm running Vista which the Livebox needs configuring for....................... but, the ethernet cable they've supplied me doesn't work. Please please please can someone help as the thought of another 1-2 hour long phone call with them is horrible. I'm waiting for a new ethernet cable but have no faith at all. I'm only in the 4th month of my contract so leaving is very unlikely. Sorry for the lenght of this 1st post but I'm DESPERATE!!!!!!!!
I came on here to post exactly the same story as you, and it would appear that the problem occurred about the same time. I have now been off service for nearly a month, having swapped the filters, changed the cable etc. Have you had any resolution yet?
After posting here yesterday, I went home determined to get resolution. Fell out with tech support because by spelling out my password in full, I did not provide the first and third letter so they put the phone down. Phoned straight back and explained what had just happened, how do I escalate my complaint?
This time someone was prepared to go off script and ask some more questions. Its not rocket science but we ended up unplugging everything and attaching the livebox directly to the first phone socket, with everything else off line, ( we had to have a detailed briefing beforehand because there was no phone connected while this was going on) it worked. Then just a case of adding other apparatus until we found what was causing the failure.
Now have a slightly different configuration of phone and live box but all working normally. Hope this might help you.
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