Everything was going fine then no dial tone on second line. All the lights on top of the Livebox do what they are supposed to do and the ADSL Broadband connection works fine. Steady light on 'phone line, flashes slowly when you try to dial but no dial tone or connections made. 'Phone rings when called from landline but no speech heard. Have tested the plugged in phone, replaced filters, and performed factory reset.. makes no difference!!.. Anyone with any ideas?? (Helpdesk is a nightmare). Have noticed that on Configuration pages IP address start 91 not 84 or 81..
Exactly same problem I even tried a factory reset which was a nightmare as I could not get back online.
I am so annoyed that I have no 2nd phone, customer services say it is fine as light is lit, I can not get through to them that it is not working the phone is dead, I have tried other phones and it is the same I even changed the number this morning to see if that would fix it but NO
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
TALK PHONE NOT WORKING
The Livebox does not like thunder and lightning which is is the main reason the talk stops working even thought the light remains red.
Checks before replacement Livebox is sent:
> -had a replacement phone adaptor
> -factory reset Livebox at least 3 times
> -tried with at least 2 or 3 different handsets
> -had the talk service account closed and reopened - they may well have stopped doing this because it causes them problems at their end. (Closing the talk account isn't done, partly due to the fact it expects the livebox back.)
If you do get a new Livebox, you also have to have it reactivated which means you get a new number.
Not got mine sorted yet
Has been esculated yet again 5 working days up on Fri.
I have done 12 resets and 7 factory resets and knocked whole system off, changed number twice still no joy.
The first 5 days to get the problem sorted is now up with no further contact from Orange. I have advised them that if the problem is not sorted by the end of the week,as they will be in breach of contract to supply the service paid for, I will be entitled to cancel the contract without penalty. I don't want to change, but I want what I am paying for.
I was the same nothing after 5 days I contacted them for update and guess what try Resetting the livebox to a FACTORY setting, I have done this 12 times I was so cross I sent them another email and have requested that they reimburse me for all daytime calls since Jan as they are not providing service they have got until Friday as it has been esculated again.
The line shows active but line is dead, light does flash when you call from another phone but phone does not ring out.....
When I mentioned reimbursement, they said they could not consider this until the line was restored!!!! It could be some time for you if you have been off since January.
Still no joy. Had a call from an English support lady, suggested phone adaptor might be faulty, posted new one by first class post, arrived next day- regrettably it did not do the trick. Waiting to hear again, but in the meantime Orange have agreed a month free of charge. It has now been over four weeks without a second line, but at least the free month pays for a lot of phone calls.
My conclusion is it must be a faulty Livebox, but I have to wait for their decision.
It has now been more than six weeks without the second line. There have been over 60 emails between me and Orange help line. They have been completely useless, there has been the one phone contact which did not solve the problem. Since then-utter silence. I keep chasing by email, and get back standard replies- it will be done in 5 working days-we have escalated the problem to the concerned department-we have arranged a call back. I can't wait for the day the 12 month contract expires so I can change to PlusNet or someone else with UK based help line. I never really considered it when going to Orange, but now I know how important it is to speak to someone in my own language when problems occur.
Has anyone else had the same problem with the second line and got it fixed?
Is anyone out there reading this rubbish?
I have now had the livebox replaced, but unfortunately could not get it working, so have returned it. I have now given up and will change when the contract runs out. They win, but lose a customer.
I put my complaint to ISPA and within 5 days I had 2 letters from head office, they have sent a new livebox, will reimburse my daytime calls and will give me two free months. Livebox came yesterday so I need them to reactivate my second line. Hopefully it will work, I have missed their call yesterday as I was working. I sent ISPA all copies of emails and noted telephone calls.
thRONe its not to late to contact ISPA I would have not got anywhere without them. All it took was an email to them
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