Joined: 28 Mar 2008Posts: 2Location: Orion's belt ...
Orange cut (capped) my line speed without telling me, now they say it's back up to normal, but now it only connects at between 2 to 4meg when i was getting between 4.8 - 6.5meg.
They now say that BT is restricting my adsl/tel lines, Now nobody will tell me WHY.
Now i am paying £45 for a service I'm not receiving.
Why wont BT or Orange tell me why this is happening.
Orange just keeps telling me BT is restricting my tel lines and when i ask why i just get told there is nothing i can do.
Surely if this is true BT should have told me is happening and gave a reason why.
Or is Orange just telling me lies as usual as the have been doing since dec 07.
One thing I have noticed is that somebody in my building has a BT HomeHub, would BT be cutting my lines to give the BT H/H a better service.
WHY are these companies a law unto themselves and how do I find out if BT are restricting my lines and why.
I have been with Orange since the first days of Freeserve and have upgraded every so often to get a better speed, now (again) in dec to Mobile + Broadband/HomeMax.
When I phoned Orange the man said I would get everything for £30 a month, I twice asked him if that was true, and again he said that it included everything, (mobile+broadband+homephone & line rental),
After about 2mths i received a phone call from Orange saying I had to pay £15 a month extra for the broadband i was getting, after telling them what the man said she just said i would have to pay or be cut off.
Also I now have a Orange SPV-E650 mobile which i have found out has a known problem and locks up, so I have no choice as to remove the battery to get it going again, this happens a lot.
The latest contact from a Orange Exec called (Jamie) in Darlinton which just keeps saying there is nothing she can do and offered me half my home line rental as compensation, WHAT A CHEEK
According to her after looking into and at my account details she said my line was never capped, so I sent the email Orange sent me, to which she said she did not know of this and would have to phone me back with the above reply.
The latest is that she will phone back on Fri to see what I want to do.
I just want my broadband speed back to the average 4.8 - 6.9 i was getting before all this happened, or as i said to her i will stop all direct debits to Orange.
any ideas
sorry about the long mixed up letter.
N
_________________ Graham MacDonald
We all make Mistakes said the Dalek climbing off the Dustbin.
Joined: 28 Mar 2008Posts: 2Location: Orion's belt ...
Elhana wrote:
Can you post your line stats from your livebox/router, also a BT speedtest result if you can run it?
Sorry for not getting back sooner,
My speed is still rubbish compaired with before all this happened. NOW Orange says there is nothing they can do because BT is throttling the phone lines or something like that.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4704 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3706 kbps
_________________ Graham MacDonald
We all make Mistakes said the Dalek climbing off the Dustbin.
My speed is still rubbish compaired with before all this happened. NOW Orange says there is nothing they can do because BT is throttling the phone lines or something like that.
Thats not quite correct, it's the automated BT system slightly restricting your speed for the time being.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4704 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3706 kbps
Those are the ones, you missed the up and downstream connection speeds from the livebox but the BT speedtest includes those so nothing to worry about.
With that sync speed, 4704, you're on the maximum profile it can take so there's nothing wrong with that side. Your noise margin shows that it's been targetted up 2 levels, thats done automatically when the system thinks there's a problem. It should re-examine that after 2 weeks of stability. I wouldn't bother contacting Orange or BT about it as it's technically not a fault, the system is doing exactly what it's supposed to and only in rare cases will they fiddle with it at this point.
When the margin re-targets to 6db again then you should get a boost to the speed, though the profile may take upto 3 days to catch up to it. For ADSL max these sorts of problems usually correct themselves over time.
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