Joined: 26 Feb 2008Posts: 1Location: Milton Keynes
Hi everyone,
I've been logging into this account regularly over the last month, as I have been having problems with Orange, and have finally decided to post!
I have been a customer of Orange (formally Wanadoo) since September 2004, and have no problems, till I got the now famous email telling me that they would be upgrading my internet. As I was only getting a speed of 1 meg at the time I thought this was great. I had also bought a new pc, so was looking forward to having faster internet.
The problems started when the internet suddenly died on 18/01/08 and when I called Technical support I was told it would be back up by the Monday. When it was supposedly working, I was unable to connect using my router, and was given the runaround by technical support who told me I had to contact the router supplier, as they don't support it. At this stage I was annoyed, as I had never had any problems with the router previously.
To cut a very long story short (I have 4 pages of notes on when I have contacted Orange regarding this, and what I have been told) I agreed to sign up for a new 12 month contract (stupid I know) with a livebox when I would get broadband for £9.99 a month with 6 months free. This is a quarter of what I was paying, hence why I jumped at the offer.
Since then I have had numerous problems with the livebox, where I have been getting ppp server down error. Everytime I have contacted Orange I get the same line, they will have to do a line check, which takes 24-48 hours, and I will be contacted.
I even had a text from Orange today telling me that they had been unable to contact me (even though I had no missed calls on my mobile) and if I did not contact technical support, they would close my call.
Does anyone know of any way of fixing this error, or is it just a case of since I have been LLU'ed I have this to look forward to all the time.
Its so frustrating, not knowing from one minute to the next if I'm going to be able to connect.
Just to let you know, I am currently connected using the trusty Speedtouch modem that I got back in 2004, so I can connect, however this doesn't help me when I have 2 pcs to connect to the internet! This does make me think that it is an error with the livebox, rather than anything else. As things go, I am still only getting a speed of 1 meg, so I haven't even got faster broadband!
came accross the same problem before, speedtouch modem worked however a siemens router or livebox would not, gave a ppp server error. Possibly might be due to the gain on the line or something and if tech support are saying it will be fixed in 24 hours they are having your eyes out, after submitting a fault it can take 30seconds - 24 hours to get a result providing the system does not fall over. They need to update that FIRST result accordingly, so if you still have the problem they resubmit it and line test goes through etc and usually that takes 24 hours the first process takes only 30secs - 2 mins tops when you first put in a test but when they update it that can take longer, a 2 hours - 24 hours. If they are telling you that it will be FIXED then something is wrong, they cannot guarantee that it will be fixed, no one can.
Pretty sure you have already factory reset your equipment if not i would advise you to try that. If problem persists ask for the ongoing issue to be escalated see if they can sort something out, im positive it has to do with the gain/noise or whatever on the line.
If possible try a different router, netgear etc and see if the net works without going down.
I'm a victim of the dreaded "pp server down" fault to , the problem started just after my service was "upgraded" when i would get constant lock ups on the livebox, 2-3 per hour, which would require a reset each time to re-establish the connection , annoying but then Three weeks ago the connection dropped out completly , slowing flashing @ light and ppp server down.
After many factory resets, filter swaps, wiring checks, configuration checks etc , etc , etc and many hours on the phone i have had four line checks done with varying results but still no internet connection, frustrating hmm yes starting to grate a little its got to be said.
I'm trapped in another 8 months of contract so even if i try to migrate i have to buy myself out or go to court for breach of t&c's which will be time consuming and more hassle (and still no internet)
Its my fault really i suppose , golem like i picked up an Orange shiny and this is my penance.
Well that feels better anyway , thanks for listening and if anybody reading this is even considering Orange as an isp then read through a few more posts on this (and other) forums and think again.
If you have no connection at all for a 30 day period then you can get your MAC code from Orange and leave them.
This is regardless of any outstanding contract with them.
They have to give you a MAC within 5 days by law.
The remaining contract dispute is totally separate from this but as they have breached the contract by not providing the service it then makes it void.
Contracts work both ways.
I was with Orange and they are the worst company I have ever come across in my life.
When I had problems with Orange I rang them and they told me this.
I left them a couple of years ago and never looked back!
Even though they are a big company they cannot hold people and take their money without providing a service.
That's what contracts are for - both ways.
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