i noticed that my downstream dropped from 4000 odd to 2000 odd but now has picked back up again to 3776, yet the speeds i achieve r still naff! dont think i can live like this any longer! hmmm to cancel or not to cancel!
I'm convinced that it's not a human that answers emails.
Send OCS an email on the 12th March giving them my concerns they replied with
Quote:
Thank you for your reply.
We understand your concern and would like to apologise for the
inconvenience.
As informed earlier, we request you to contact our Broadband Technical
Support Team on 0844 873 8586 (option 1, 5, 4 and 1, lines are open 24
hours a day, seven days a week, calls charged at 5p per minute) for a
line test as you are requested to be in front of the computer.
Last night I spent 20 mins writing an email about billing issues, line tests, how pathetic OCS was, guess what I got in return...???
Quote:
Thank you for your reply.
We understand your concern and would like to apologise for the
inconvenience.
As informed earlier, we request you to contact our Broadband Technical
Support Team on 0844 873 8586 (option 1, 5, 4 and 1, lines are open 24
hours a day, seven days a week, calls charged at 5p per minute) for a
line test as you are requested to be in front of the computer.
Now who says they aren't automated responses?? I've signed up with o2 (now Sky) BB £7.50 a month as I have an iPhone, stuff Orange they just aren't interested, lets see how far they go to get the remaining 9 months payments in my contract!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
