It was an authentication issue. It was mentioned the internal status showed it was only LLU and only if you'd become disconnected it couldn't log in. If you were already connected then it shouldn't have been noticable.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Elhana wrote:
It was an authentication issue. It was mentioned the internal status showed it was only LLU and only if you'd become disconnected it couldn't log in. If you were already connected then it shouldn't have been noticeable.
From my point of view not quite correct.
Logged in just after 8 when all working. After 9 although I was connected it would not display pages or download email. So I rebooted the Livebox at which stage would not connect. At first said PPP Server down then went to authentication issue. Back up around 11.
I've had no BB since yesterday morning. Went down mid-browse and hasn't come back since..I've got a steadily flashing light on the @ (the one next to the '!' and the one at the end is on (the beacon one).
Tried the 'help' line and the service was unavailable.
Anyone else in the Croydon area got this problem??
I've had no BB since yesterday morning. Went down mid-browse and hasn't come back since..I've got a steadily flashing light on the @ (the one next to the '!' and the one at the end is on (the beacon one).
Tried the 'help' line and the service was unavailable.
Similar experience in Bath, slooow connect. Probably not unconnected with the livewire update that got rolled out Wed night adding 'Digital TV' - what, you didn't notice that? And with all the publicity Orange gave it (not). So following a power off/on I get the dreaded flashing red light and 'ADSL not authenticated'. We had a 5 day BB outage a couple of months ago and I know better than to waste time talking to the Tech help line (who, BTW, are now no longer available on inclusive minutes in an Orange mobile plan).
Decided to sit it out for a couple of hours, ran a script on one of the macs to keep refreshing 'Validate' - took them about an hour all told to get the service back up.
Emotive language aside, the problem seems to be that Orange have a very flaky PPP authentication / server process, which gets overloaded whenever they change something in their network. Like installing their LLU, upgrading the ADSL speed, and ANYTHING that involves a down-the-line upgrade to the livebox.
'Digital TV' - that'll be the IPTV offering they offer in France (different channels of course). Seems as though it'll only come out of the Yellow ethernet port on the box.
Had a reply from the Executive Office on 5 April 2008 in response to my asking for an explanation for the outage on 13 March 2008 >>>>>>
"Thank you for your email dated 13 March 2008. I apologise for the delay
in replying.
Thank you for the information you provided regarding OrangeProblems.co.uk.
Orange is aware of its existence, and uses the site to monitor customer
feedback.
I trust this information is satisfactory.
Yours sincerely"
They should have added "but really can't be ar$ed to improve our service"
Received from Executive Office this morning >>>>>>>
"Thank you for your email. I apologise for the delay in
replying. This has been due to your query being escalated to the relevant
area of the business for review.
I confirm that Orange experienced technical problems which resulted in
customers having difficulties authenticating when logging onto their
Orange Broadband service. This occurred during the morning of 13 March
2008, and as soon as Orange identified the cause of the problem, the
correct actions were taken to resolve, and this action was completed
within a few hours of being identified. I apologise that I am unable to
give a more detailed explanation of what caused the outage, however I
assure you that Orange resolved this as soon as a fix was identified.
I trust this information is satisfactory.
Yours sincerely
Debbie Wallace
Executive Office"
I did respond by saying that this statement should have been published on their web site at the time of the outage.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
