Hi, this is my personal synopsis for any Orange newbies, oldies, or wannabies:
My Orange package: 18 month contract w/ free laptop, 2nd line w/ 100 international + national free calls , <=8Mb, unlimited download. All @ £20pm
Pros:
-excellent in terms of bang for buck
- first 3 months were 1/2 price
-free laptop, free calls almost worldwide - wow
-d/l speeds always acceptable but lower than previous ISPs at around 2Mbs instead of 8Mb
-Livebox has great wifi range excellent for big properties & has more advanced IP features than anticipated
-Livebox seems reliable since firmware upgrade (1 weeks uniniterrupted connection - or was there a simultaneous upgrade to their system?)
-Customer service is generally accessible, and improving
Cons:
-Livebox was initially unreliable & kept rebooting after minutes or hours
-Took 6 months of persistence to their customer service to resolve Livebox unreliability issue
-Customer faults go round in circles rather than being resolved by their CSRs (until you get past their front line technical support)
-You need to use advanced email configuration techniques for alternative SMTP servers (rqd for alternative ISP emails) to avoid using the default Orange SMTP server
-Orange filtering of outgoing mail content/recipients is unnecessarily Draconian (my wedding e-invites were blocked!)
-VOIP does not appear to have QOS priority over general broadband use and may take a few redials or shutting down BW intensive apps.
Verdict:
I am happy with it because it does a lot for little. It is useable most of the time although we had frequent downtimes in the past few months. My impression is that the service is improving under the Orange banner, and therefore I will hang on to it.
hi Keith, Orange eventually sent new f/w upgrade CD. There was a little improvement but it still rebooted. However after 2 weeks teh service seems to ahve stabilised without any action from me - so I think thye have made some changes at their server end - that was 2 weeks ago. I wonder if they have capped the BW to a lower level to stabilise the line.
keithwjones wrote:
englishrat wrote:
-
-Took 6 months of persistence to their customer service to resolve Livebox unreliability issue
hi Keith, ur atten is lower so i guess ur effectively closer to the exchange and can get fast d/l speeds than me in the countryside. but not sure why I hav Interleave and u have Fast?
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Victor from stats you are not on Orange LLU but BT IPStream Max which Orange buy in. Upstream for LLU plus fixed line speeds will be 288. For IPStream Max upstream will be 448
Technically from the stats the best you'll get is 1.75 meg. Unless there's some sort of wiring issue or a fault there's little you can do as the signal's running the best speed it can.
Thanks for info. I installed a new Livebox w/ latest f/w and it is working much faster. The VOIP now has QoS and there is a DTV option. Here's the stats fyi.
Hi, this is my personal synopsis for any Orange newbies, oldies, or wannabies:
My Orange package: 18 month contract w/ free laptop, 2nd line w/ 100 international + national free calls , <=8Mb, unlimited download. All @ £20pm
Pros:
-excellent in terms of bang for buck
- first 3 months were 1/2 price
-free laptop, free calls almost worldwide - wow
-d/l speeds always acceptable but lower than previous ISPs at around 2Mbs instead of 8Mb
-Livebox has great wifi range excellent for big properties & has more advanced IP features than anticipated
-Livebox seems reliable since firmware upgrade (1 weeks uniniterrupted connection - or was there a simultaneous upgrade to their system?)
-Customer service is generally accessible, and improving
Cons:
-Livebox was initially unreliable & kept rebooting after minutes or hours
-Took 6 months of persistence to their customer service to resolve Livebox unreliability issue
-Customer faults go round in circles rather than being resolved by their CSRs (until you get past their front line technical support)
-You need to use advanced email configuration techniques for alternative SMTP servers (rqd for alternative ISP emails) to avoid using the default Orange SMTP server
-Orange filtering of outgoing mail content/recipients is unnecessarily Draconian (my wedding e-invites were blocked!)
-VOIP does not appear to have QOS priority over general broadband use and may take a few redials or shutting down BW intensive apps.
Verdict:
I am happy with it because it does a lot for little. It is useable most of the time although we had frequent downtimes in the past few months. My impression is that the service is improving under the Orange banner, and therefore I will hang on to it.
No, take it from me, the service is not improving. If nothing goes wrong and you don't download too much then Orange are fine. If things stop working, however, you're unlikely to find anyone who can solve even the simplest problem. And look at the new phone numbers and the charges. Not cheap are they..
From your post, you seem to be describing a fairly poor ISP (reliability issues, 6 months getting a solution from customer support, slower than previous connection speeeds), who's given you some nice free shiny equipment which for the moment is keeping you happy...
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