Well now in my 4th week of no Orange Broadband, I have sent a a really snotty letter to Customer Services...so will probably end up waiting at least another four weeks...
On the plus side though a engineer rang yesterday from Middlesborough (I think) and he wanted to do a full line test? when I pointed out that there was no ADSL on the line as tested by previous 15 calls to Orange Tech support he said he would pass that information on to engineer...
so now have to wait? really slow this 8mb broadband from Orange...
(and I now find out PSP firmware is out with VOIP/SKYPE... ahg )
well now entering my sixth week with no broadband?
I have sent a letter to Orange - and must admit the girl in customer relations was really good - she has credited my bamk account with £50.00 (to start with) and agreed to refund any dial up costs I inccurr untill my broadband fixed?
On the down side - a Orange (more likley a BT) engineer seems only ever able to text me - with a message you were not contactable, please contact Orange tech support or log will close? has managed nine times today? amazingly he has not been able to ring my Orange Mobile or my landline which are working perfectly?
I have contatcted Orange Support and it seems their fault lig service is down(or being upgradad?
ah well hopefully the customer service rep might get back to me? or I may have to write a second letter....
well now entering my sixth week with no broadband?
On the down side - a Orange (more likley a BT) engineer seems only ever able to text me - with a message you were not contactable, please contact Orange tech support or log will close? has managed nine times today? amazingly he has not been able to ring my Orange Mobile or my landline which are working perfectly?
I have contatcted Orange Support and it seems their fault lig service is down(or being upgradad?
ah well hopefully the customer service rep might get back to me? or I may have to write a second letter....
Isn't it strange, when one part of a company's system is dire it rapidly spreads through the whole of their organisation.....it's called APATHY
well now entering my sixth week with no broadband?
On the down side - a Orange (more likley a BT) engineer seems only ever able to text me - with a message you were not contactable, please contact Orange tech support or log will close? has managed nine times today? amazingly he has not been able to ring my Orange Mobile or my landline which are working perfectly?
I have contatcted Orange Support and it seems their fault lig service is down(or being upgradad?
ah well hopefully the customer service rep might get back to me? or I may have to write a second letter....
Isn't it strange, when one part of a company's system is dire it rapidly spreads through the whole of their organisation.....it's called APATHY
yes too right - now after nearly eight weeks with no broadband - find out its because of one of two problems - either my line cant handle the 8mb speed I was on - because engineer has reduced me to 5mb? or as the customer service girl has told me a 'Port' was switched off? - this is more believable - crass incompetence....
And now I have my broadband on my mobiles are playing up - they have decided to charge me for my texts> 1000+ on two mobile contracts as they were not part of my deal - it was only a 18Month deal? aagh
Orange are getting bad, no wonder they are french? I have sent a new complaint in about the mobile section now?
You can then see your cease orders and provide orders. The last provide order will give you what type of account you have.
Amongst possibilities are:
(ADSL) BT IPSTREAM HOME 1000 - Fixed 1Mb
(ADSL) BT IPSTREAM HOME 2000 - Fixed 2Mb
BT IPSTREAM MAX
BULK LLU LINE SHARE PSTN
Keith
This link was really useful thanks. When I look at order tracking I don't see "all orders" - I need to enter an order number, but your link does the business
For my upcoming o2 (now Sky) migration it says
PROVIDE SMPF - SMPF EXISTS
Out of interest, I take it this "linesharing" means you're on a contended line?
And for those that want to know the above stands for "Sharing Metallic Path Facility " !
SMPF usually is a reference to a LLU connection but as BT changed the provision system so all orders go through as LLU like orders then this may not be quite as it appears.
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