Well in the 10mths since I got conned into taking out a new contract I have had 2mths where I can say things went quite fast - I had 750kbps download once and a regular 40kbps upload lasted for a short while.
(I had thought asking for the unlimited fastest broadband package would have been 'it' but no, they put me on unlimited and then just left me on the 2mb service until I created a fuss and then I was informed that I had to renew my contratc when they supposedly upped my speeds to 'up to 8mb').
Now I find I'm getting between 3 and 4mb speeds reported on my livebox configuration pages (I haven't tried to download anything lately to see) and my uploads are reported as about 19kbps.....and sometimes I lose connection altogether.
I phoned Orange and did a factory reset on the livebox but since then my speeds are very poor.
If I unplug and reconnect the power on the livebox I can sometimes connect back with slightly better speeds but it really is pathetic behaviour and I'm sick of it.
(Dodgy net connections can now 'brick' some of my household goods if I'm updating firmwares on-line and the connection goes down so this really isn't on.....and you can bet they wouldn't want to know if that did happen )
It's pathetic.
I really can't wait until Feb rolls around and I am finally free of this desperately substandard service.
edit to add -
I was wrong about Feb, I have just ordered my MAC code and have been told I'll get it in 24/48 hrs.
Hooray!
I used to get what I signed up for, 2Mb, after being switched from IPStream to Orange LLU I now only get 1Mb. Just after the switch over only a handful of websites would load, this was resolved by lowering the MTU of my router to 1492 from 1500.
I have contacted Orange about the line speed issue, but am repeatedly told my line can only support 1Mb, even though for almost 12 months I had the full 2Mb. Prior to switching to Orange I was on a MAX service and was getting 6Mb.
New to the forum and have to admit I haven't read all the posts but feel compelled to add my 2p so here goes.
I recently (2007) moved to an area close to Bradwell Abbey Exchange in Milton Keynes. I moved my wonderful (yeah right) orange bb over to one of the Three phone lines connected to the house ( the one i used is the shortest to the exchange) 1.6km (the reason I know will become aparent shortly). SO it all goes well ad I have about 6Mb speed sometimes 8 if I'm lucky. THEN oh yes you guessed it LLU came along (although not listed as a LLU site it IS).
You see I have lost my connection and had it slow so much that i went to work (at Bradwell Abbey echange) I work for BT ad checked the connections myself, they had been changed on 13th Jan for LLU. I have had 5 loss of service periods, the last one only coming back after me screaming at someone called Katy (not with a Katy accent though) and her saying "you sound like you know what you're talking about so I shall escalate this and you will hear from and engineer".
Well it's back on, i know not for how long....but they will be having an axe through thier HDF equipment if it goes on!!!
Oh yes, they blame contention ratios but they cap and throttle ports so the service looks fast.....
Orange do not have their own engineers, all MDF frame work is carried out by BT Openreach. They may install the connector blocks on the frame itself but they do not migrate the connections.
Orange have their own equipment in the exchange,at Bradwell it is next door. It is usually in a different room, but sometimes the same one (makes for fun talking while working).
We are not usually allowed to touch thier HDF as they have their own contractors to sort any faults out.(We sometimes have to in emergencies) I have to be content with arguing that it is not BT's line or at the exchange apart from thier equipment.
Would be grateful for advice on my exchange following total failure of BT and Orange to resolve via boths sets of useless call centres in India.
My exchange is 01276 Blackwater - I have 2 lines into the house. The one I have used for years for broadband is running at 1mbps whcih Orange say is the max. The other line will say from time to time say that I can run at 2.5 mbps when you do a check for availablility yet both lines come out of the same socket.
I am now writing again to Orange at Rothehram which I think is Ventura but how do you get BT to look at the line when BT insist it is the responsibility of Orange and Orange say ti is BT? The line works fine and is reliable but is just a little slow at sub 1mbps.
Quality, had 4 outages in 4 days, reset livebox, tried other router, tried speedtouch, eneded up re installing firmware to Livebox. What do I get?? 1.2 Mb and I'm 2.03km from the exchange. If it happens once more I think i'll be contacting watchdog and blowing the whole thing open. I'm sick of this now. be unlimited looks good think they can have my money instead.
I've been with Orange since the dial-up Freeserve days.
Connection keeps dropping or have been unable to load lots of sites for a few days now, and being useless at computer-y, feared I'd caught a deadly virus or somesuch.
Anyway, I'd vowed ages ago to never ever call Orange's hugely expensive helpline again, after several insanely inane conversations with their tech help that cost me up to 20 pounds each time.
So I came here, and followed the instructions on another thread for changing DNS numbers.
Now it's working a lot better (thank you!) and I took the speed test below after changing DNS values. (Erm, does that make a difference?)
I see from your sig that you're an ex-Orange customer.
I long to ditch Orange, but when I remember the nightmare I had on my last attempt (2 weeks into their so-called "1 month Free Trial, No Obligations") two years ago, where they threatened me with the prospect of no internet for 3 months (apparently this was the time it'd take for me to be connected to my next ISP??) -- I just feel faint.
(They'd also sweet-talked to me at the same time, by lowering my monthly fee, so I've just kept up with it, despite all the problems.)
What I don't understand is, why can't they put up a page on their site with updates on how their servers are running, whatever problems they're experiencing? I suppose that smacks of too much customer service
It would certainly help Luddites like me, who's apt to think there's something wrong with her computer everytime there's an outage.
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