I have not had a Orange connection since october 07 they are the worst company i have ever deald with i even hate there mobile network the company are a bunch of croks they even managed to muck up my mobile number port two them lol total wasters.
My advice forget Orange do not go to Orange for any service mobile, broadband etc. i have now moved house have a new phone line and have set up my broadband with o2 (now Sky) they are just fantasic i got my new broadband service within a week of ordering it constant text messages with info on my order status and line test it took 20mins to set up and went without any hitch i pay £12.50 for upto 8meg connection i got a free wirless router and free connection all with mcafee secruity aswell, you also get free telphone surport if any problems and (wait for it) its all uk based
if Orange want to know how to run a coms business then look at o2 (now Sky) they are streets ahead of all of the compution
Hi, I'm helping my neighbour, an Orange Broadband customer, with a connection problem. Her Orange Livebox has worked faultlessly, since she signed up with them in October, but she reports that her internet and email programs have become slower and slower over the last two or Three days (24/25/26th January 2008). She eventually lost her access to the internet on the morning of the 26th and then asked for help. She has spoken to Orange who suggested that her wires to the Livebox router were perhaps at fault. Then they suggested that the dynamic filter in the comms connection might have failed.
I have changed both the filter and the the cable to the Livebox. I have re-set the livebox and reconfigured it using her details (as provided by Orange) and now find that when I interrogate the router the status is 'connected' yet still can not access the web from her PC.
I gather from this forum that others have experienced this problem recently although the last response in this strand seems to refer to circumstances that existed at the begining of the week (21st Jan).
Is there still an ongoing problem or is my neighbour experienceing something new?
It seems that a large group of people, possibly all Orange users, have being having problems access a large group of websites, IP addresses, and so forth from Jan 24th, including myself.
I see I'm not the only one having problems with the so-called Orange ISP connection. To say the service has been diabolical implies that there is some service, which there hasn't been since end of November 2007. After a year of fairly good connections - with just the odd intermittent drop of broadband - my connection went down November 29th and, as at today, 28th January 2008, it's still down. Basically the @ sign is constantly flashing which means the broadband line is down. Like everyone else I've been on the phone constantly, and am particularly un-amused to discover via these complaints that I'm being charged at 50p per minute. Here are the excuses I've been told :
1). Try again in 5 working days - this I've been told 7 times.
2). Swap your spare ADSL filter and cable - I've done this, even with the
spare set they sent me which I specifically told them was NOT the
problem !
3). It could be a problem with the 1571 service on the BT line - oh we're
really scraping the splinters off the bottom of the barrel with this one !
4). It could be a problem with your account, but we can't pull up your
details - try again in 5 days' time.
5). We can't do a line test at the moment because our software is down,
to which I inquired what the point was as we knew it was a line
problem. Call back in 5 days' time.
6). It's been escalated to a higher level. This seems to be some kind of
mystical "higher level" that the people in the call centre don't actually
contact directly; they are unable to communicate with them when I'm on
the phone. From this "higher level" no communication ever returns -
apparently it's a pointless one-way path. Is anyone familiar with the
play Waiting for Godot ?!?!
7). Ah yes, we've been having problems with a lot of customers since we
upgraded a load of packages. Precisely how this "upgrade" affects my
broadband is anybody's guess. Presumably what they call an upgrade
most of us refer to as fanny-adams.
. It's gone to the manager of said "higher level" who will look into it
personally - please wait another 5 working days.
Since early January if you try calling what I laughing call 'technical support' (here my emotions languish between wetting my self with laughter and jumping out the window !) I keep getting the husky recorded tones of a lady telling me that there is a delay getting through to 'technical support'. In the last couple of weeks this has escalated to "There is a serious delay in getting though to e technical support operative." !!!
I have demanded a refund not just of the last couple of months (which, by the way, they are still debitting money out of my account for, even though they are experiencing problems "bringing up my account details"), but also for the constant phone calls and the fact that I've had to use an internet cafe every day as part of my work. They've very kindly offered to refund 3 months. Small problem - I want the damned money now, but I won't get it until the service is reconnected. At this rate, I should die a potentially rich man - that's assuming they get the connection working. I'm not planning on dying by holding my breath !
SEVEN days ago they promised that a higher up representive would call me back in FIVE days time to explain the problem and get it working. Can you hear that ? ______________________________Yep, it's the sound of bloody silence.
To be honest, I'm going to cancel this absolutely crap service Now I'm reading that there can be no end of problems getting the line changed to another ISP.
I guess the fun ain't over yet. If anyone's got suggestions for speeding this up - I've read some bits about getting the MAC number - then you will become my new best friend.
Last edited by garyahampton on Mon Jan 28, 2008 5:20 pm; edited 1 time in total
You obviously have a record of your contact with CS/TS and they obviously have been "trying" to re-instate your connection.
So their unofficial rules are that if this period exceeds 30 days, which it does, then you can ask for a MAC and there will be no contract cancellation charges (if you are still in contract).
So, I would recommend that you ask for your MAC. They will then ask you "Why ?" and probably offer a retention deal, to which you will reply "No f@c#ing chance Dilip, I want out !"
Why stay with an ISP who, over the last 4 days, have had a major server outage over most of the country and hasn't had the decency to communicate anything to its customers ?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Just ask for your MAC once you get it off Orange then its usually a smooth process 10 days max with usually 20 minutes to 2 hours downtime on migration day, if Orange say otherwise they are lying again. If your in contract they still have to provide you with a MAC within 5 working days any monies owed is disputed seperately but by the sounds of your problems they owe you money.
_________________ ex Freeserve/Wanadoo/Orange Blog
We were offered free upgrade in Dec from standard 2.2MB to 8MB (Sppedtouch ADSL modem.) Change happened Dec12th then various connections speeds as they tried out the line and data rates seemed better though actual line speed tests showed about 3MB max. All seemed fine. Then on Jan 5th got the email saying they were making changes and line might be down on Jan 11th. No problems observed BUT THEN...
Last Wed (23rd) connection back to 2.2MB and snails pace data transfer and hanging on most websites. Technical support unable to resolve although did tell me to download the modem optimiser (somehow able to get from cached verion of this page I think) However no fix.
The following day connected at 6.14MB where it has remained but without fixing the web access. Both IE and Firefox unable to access most sites - although can always get google homepage for example. However also got another email (Thurs 24th) saying they had finished making changes! And so it all started to make sense, however they refuse to acknowledge there is a problem at their end still.
Was told yesterday after another call to "technical support" (Sun 28th) that there was a problem and would be resolved in 24 hours (despite service status phone report saying no known network problems) 24 hours later still the same now they said it was a problem accessing SECURE websites, but I explained I cannot even get to their own home page www.orange.co.uk! They now want to run a line test to check THEIR server and want me to move my PC so that its connected to the main phone socket and not on an extension which is difficult to say the least (I refused)!
Asking for my MAC got me though to someone in the UK who has refunded this months charge and a promise that it would be fixed. Clearly many people have had the same sort of problem and must be a DNS problem? I'm giving them another day...
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. It's gone to the manager of said "higher level" who will look into it
Doh! yes tried that and it now seems to work with the recommended MTU and RWIN values for "upto 8MB"
