Got the email recently - they would charge an extra £2 per month unless I change to paying by direct debit. Ok, no big deal. So I changed my payment details to direct debit. Now I get the email saying I need to confirm these details within two days, either via member account on line or phoning the good old premium rate number. Well, on line doesn't work. There's nowhere to confirm - just the change options. I'm blowed if I will hang on for hours to a phone line listening to them yattering, at my own expense - but trying to find another options is a terrible trial. They WANT ME TO PHONE. I sent an email to the general support address.. told them I couldn't use the phone (hey, I might be mute. Who knows?) and got an auto-reply (don't reply to this email...) inviting me to phone 'that' number. <sigh> Total insanity that you can't contact your paid-for ISP on line on their own website...
Joined: 09 Jan 2008Posts: 27Location: Bedfordshire
[quote="Mr D"]Got the email recently - they would charge an extra £2 per month unless I change to paying by direct debit. Ok, no big deal. So I changed my payment details to direct debit. Now I get the email saying I need to confirm these details within two days, either via member account on line or phoning the good old premium rate number. Well, on line doesn't work. There's nowhere to confirm - just the change options.
Mr D,
Just do nothing and after 2 days your account will show you are now paying by direct debit. At least that's what mine showed until Orange finally decided to close it and transfer me to a PAYG Dial Up as I've given up with their non existent customer service and appalling technical support and gone elsewhere.
Thanks, that's what I intend to do. I refuse to phone them. I'm happily engaged in an exchange of emails with 'support' <huh> who keep assuring me they'd like to help me with my issue. So far they have referred me to a KB item telling me how to access my member details, and have also spelled out on bullet points how to access member details. I've told them clearly I know how to do that, but I have to assume they can't read. Ah well.
I'm happily engaged in an exchange of emails with 'support' <huh> who keep assuring me they'd like to help me with my issue. So far they have referred me to a KB item telling me how to access my member details, and have also spelled out on bullet points how to access member details. I've told them clearly I know how to do that, but I have to assume they can't read. Ah well.
I knew there'd be someone else who enjoys taking the pi$$ out of CS/TS.
I find once I start exchanging emails with them the urge to keep the communication going is irresistible and surpasses most other forms of entertainment !!
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