My alleged 8mg (never over 5.5) has dropped to dialup for the last 2 days. When I call customer service, the joker on the line assures me that it's the peak hours rush and I should try later, and starts saying 'Thankyou for your call'...before I intervened and assured him that it is not that. They did not help me. Thing is, this has happened before. I was at dail-up speed for a couple of weeks, coupled with many phonecalls and frustration, then it seemed to go back to normal. I can only assume they had known issues but their policy is not to tell the customer and to fob them off for as long as possible until the thing is sorted. I would prefer to be informed and given an e.t.a for the solution, rather than to fret and feel impotent about it. I have never once talked to someone who I feel is knowledgable and competent enough to diagnose the problem and talk me through a fix. So it's happening again now and i'm tied to an 18month contract with the phone deal so I can't get out. I feel as though i've signed my soul away to the devil. Someone, somewhere, must be legally culpable. And someone must be investigating this?
Can you run a test at:
http://speedtester.BT.com/
Post the IP profile (my initial suspicion if it's a Max connection) along with the downstream and upstream rates and the test result.
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