I have had no connection with Orange for at least two weeks. My problem is the @ light is flashing very quickly. I have spoken to the help line but no joy in fixing the problem. I understand that there is no adsl signal coming down my line. The problem has been escalated with Orange but i was wondering if any one else has had this problem as the help I have been getting is useless!!!
I have tried different splitters that I have tested at another location that are working fine as well as two other routers (belkin/netgear).
Is there anything I am missing here as it is taking so long for Orange to find the problem, well they havent even come back to me. I call them and they tell me it is being escalated!!!
I have had no connection with Orange for at least two weeks. My problem is the @ light is flashing very quickly. I have spoken to the help line but no joy in fixing the problem. I understand that there is no adsl signal coming down my line. The problem has been escalated with Orange but i was wondering if any one else has had this problem as the help I have been getting is useless!!!
I have tried different splitters that I have tested at another location that are working fine as well as two other routers (belkin/netgear).
Is there anything I am missing here as it is taking so long for Orange to find the problem, well they havent even come back to me. I call them and they tell me it is being escalated!!!
Thanks in advance,
Mark
Hi there,
i'm new to this forum, but not new to 'forums' as such, nor BB problems/complaints etc etc.
I have experienced the exact same fault, i have been without BB since new years day.
i have gone through the usual steps, tried alternate router, switched filters, checked the phone line with BT, checked my internet connection settings, tried a factory reset of the livebox and re-entering of logon details.
my account is apparently still active and Orange (after many many phone calls, being spoken to like a complete idiot by the indian call centre and threatening OFCOM) they are now doing a 2nd line test when the first came back with no fault present.
When i spoke to the 3rd supervisor (yes, there are actually that many!) i mentioned that i would be speaking to OFCOM and the possibility of me making a complaint was growing, the kind chap stated they would waiver the disconnection fee, despite me having passed my 12 months anyway! i promptly informed him such a waiver would be pointless, due to the fact they wouldnt be able to apply the fee anyway.
i'm currently waiting for the results of a 2nd line test, which will no doubt come back as not fault.
from there, i'm uncertain what to do next, a change of supplier may be the only option.
the whole matter is complicated by the fact that i'm on mobile contract with Orange too, which has (so far) been ok as mobile contracts go.
i'm currently waiting for the results of a 2nd line test, which will no doubt come back as not fault.
from there, i'm uncertain what to do next, a change of supplier may be the only option.
the whole matter is complicated by the fact that i'm on mobile contract with Orange too, which has (so far) been ok as mobile contracts go.
any advice would be much appreciated
Hello, first time poster here! I've had exactly the same problem(s) since New Year's Eve, and have been getting so frustrated that I searched out this forum.
I knew on 31/12 that I had no ADSL signal, but the unhelpful people in India wouldn't listen to me, and only finally agreed this was the problem last night. They asked me how I could know this was the problem, to which I answered "I'm not an idiot." The helpline has quite frankly been a waste of time, and aggravating. I even had half a minute wasted yesterday as the operator wouldn't continue to help me because my name on my account was recorded as "Steve", instead of "Steven" as I quoted them.
I too don't know what to do, as I have it as part of my mobile phone contract. I don't pay for ther service, but as it stands "service" doesn't describe what they're giving me. So I'm still waiting for resolution, and they've tried to reassure me by using the word "escalation". For the second time. I was promised a SMS text within 24 hours of my first complaint.......8/9 days ago!
I'd love to hear from any of you who have gotten this problem resolved, and would take any advice of who I could complain further to.
I have the exact same problem no adsl signal on my line. On 3rd/4th Jan 2008 my broadband has been off. I rang Orange Support and they had me go through the following...
Line test on 4th Jan
Remove all extra devices Sky Box/Fax etc - none of which i have....
Plug into master socket
Change Filters
Remove Netgear DG834G and put up Inventel/Wanadoo Live Box - which i have never used...luckily was in attic?
I had to go through all of the above even though as I told them I have no ADSL signal on my line from the start - amazing what log files can do, my phone line appears to be ok though?
My Livebox has the @ light flashing rapido...indicating no adsl? wow what an amazing coincedence
I am now waiting for a second line test which can take upto five days (according to Orange Support), but I am pretty confident they will not find a problem, as I have phone service which means the line is ok?
I was going to move my BT phone line to Orange (and save money) but now this idea looks like a dodgy thing to do, If they cant fix broadband quickly what will happen to my land line when that falls over BT may be slightly more expensive but at least they get things done....? I am now beginning to see that paying slightly more gets you better service from BT? so may consider going the other way...
Unfortunately, this requires you to do it from the PC connected to the adsl line in question, something I obviously can't do thanks to Orange!
Edited to add:
Just phoned Orange to request a MAC code, so that I can move to BT. "Amazingly", after doing this I was passed on to someone who doesn't reside in India, and didn't ask me to try unplugging everything......
She told me there was an LLU problem, that they've been trying to fix, and has affected many people. She offered no explanation as to why numerous calls to India didn't mention this fact, but said I can claim back any call costs incurred, and compansation for number of days unconnected. Not sure how I can do this, as I'm on a free braodband service????
Still feel fed up about this, and am wondering whether to simply pay more & move service to a better provider.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Come on Perry Vale bit of lateral thinking. Just do the things you can do. Try viewing your BT orders - ok you have no connection - go next door and say please can I use your computer. You must be doing something similar because you have replied.
OK how can we solve your problem - Orange have people who solve problems getting to them is a problem.
Ring Orange and ask if they have sorted it. If not ask for MAC and you will probably be transferred to UK. They will say why do you want it and you say because it does not work apart from that I am happy. At this stage hopefully they will pass you to someone who can sort the problem.
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