I upgraded recently from Dial up broadband to a livebox and am still having various problems. One concern is that the broadband does not seem very fast. I contacted Orange regarding this and they told me to turn off the Windows XP firewall and run the Think Broadband speedtest. After this had run I gave them some details from the Y axis of a graph the Think Broadband speedtest had produced and they said I had a good speed.
Prior to this I had run the speedtester.BT.com Three times with the following results:
Nov, extension socket
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 160 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 117 kbps
Nov, master socket
IP profile for your line is - 135 kbps
DSL connection rate: 384 kbps(UP-STREAM) 608 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 113 kbps
4/12, extension socket
IP profile for your line is - 135 kbps
DSL connection rate: 352 kbps(UP-STREAM) 608 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 112 kbps
I was hoping someone could advise me whether the results above are reasonable for broadband ? It is meant to be a broadband plus package I have been provided with.
The downstream was low on the first test, doesn't look like it was down to the extension socket but I'd guess you're probably on a long line. Providing the downstream stays above 572 then the profile should move upto 1/2 meg making things quite a bit faster. That can take upto 3 days but if it's within the first 10 days then it may not change until after the 10th day.
Your line stats would help with this. If you have a livebox log in through 192.168.1.1, username and password are both "admin", go into the system information section and copy out the part labelled ADSL. Of course take out the username and IP addresses before pasting the details here.
The following are the ADSL details. Orange also asked for these when contacting them and said they would need to speak to an engineer. No reply from them yet.
Consider whether your line is capable of a higher speed. If you are a long way from the exchange you may be obtaining your best speed. Check here and tell us what BT say about the speed you can get:
http://www.adslchecker.BT.com/...er.welcome
Check your line hasn't been capped because you exceed the download limit. There are reports that Orange are putting the cap on all the time instead of the hours of 6pm til midnight.
Pretty much confirms the speeds you were getting. Interleaving error correction is on, noise margin has been targetted and the highest value it can to improve stability. However your sync downstream speed is still extremely low, especially considering the attenuation for you line isn't that high.
Overall it means there's something wrong somewhere. I'd suggest doing as keith posted and check your sockets and wiring as they can help fix issues also it potentially can prevent costs from BT if it got to an engineer finding fault in the extension wiring.
I have run the adslchecket.BT.com test that Keith suggested with the following result:
"Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 512Kbps. However, due to the length of your line, an engineer visit may be required, who will, where possible, supply the broadband service. Our test also indicates that your line should be able to support a potential ADSL Max broadband line rate of 500Kbps or greater."
I also checked the systems information to find the settings agreed with what Keith recommended:
The two filters I use seem to be set up correctly when looking at various diagrams. There has always been one other problem since getting Livebox that I am thinking may be a sign something is faulty with it. This is that my home telephones make very little noise or none at all when a phone call is made to me. On testing this the following were my findings when connecting a BT corded phone to the mastersocket with no other sockets in use.
1.) Phone connected direct to mastersocket, PHONE RINGS
2.) Phone connected via filter to mastersocket with no broandband cable connected to filter, PHONE RINGS
3.) Phone connected via filter to mastersocket with broandband cable connected to filter but not livebox, PHONE RINGS
4.) Phone connected via filter to mastersocket with broandband cable connected to filter 'and' livebox, PHONE DOES NOT RING. This is without the livebox connected to anything else.
This problem is the same using different sockets, different broadband cables, different filters and with the livebox connected to the PC.
When calling Orange about the household phones not ringing they said they had never heard of this before and would run a line check. No reply from them yet.
Could be a line fault or the livebox itself. Ideally if you know someone with ADSL broadband you could ask to borrow their router to see if you get the same effect when the cables are connected up. That should determine for sure if it's the line or box.
The current problem of the home telephones not ringing did not exist previously when I was using the dialup connection broadband (speedtouch connection). Does this confirm that it is the livebox rather than a fault with the line that is causing the problem.
Not 100%, can you connect the speedtouch up again and see if that works fine. If so then yes it likely is just a dodgy box.
Moving to a livebox often puts your onto ADSL Max which looks like what's happened to you and any change in the line configuration can throw up problems. As the name suggests it trys to run the line at it's maximum and when you do that sometimes the smallest things have large effects on the connection.
If the speedtouch does the same then it's much more likely some fault that's cropped up or an issue that wasn't big enough to cause problems previously.
Previously, Speedtouch was using a dial up connection rather than connecting using a Network connection so I was not sure how to change back to using Speedtouch to test if the problems were still occurring.
Rather than accept the problems I contacted Orange in writing also sending a copy of the letter to the ISPA. Surprisingly I received a reply from the ISPA saying they would also contact Orange regarding the problem.
After being called by Orange a few times without much progress I was told by them yesterday a BT engineer will be visiting me to investigate the problems for Orange.
On checking the ADSL configuration again and running the BT Speedtester there has been some interesting findings. First I was surprised to see that the configuration has changed as follows:
Attainable download rate (kbps): was 224, changed to 2944
Downstream Rate (kbps): was 160, changed to 2624
Upstream (kbps): was 352, changed to 416
Noise Margin (db): was 15.7, changed to 14.8
On seeing the large increase in the attainable download rate I ran two BT speed tests on different days with the following results.
1/01/08
IP profile for your line is - 1750 kbps
DSL connection rate: 416 kbps (up-stream) 2624 kbps (down-stream)
Actual IP throughput achieved during the test was - 1628 kbps
2/01/08
IP profile for your line is - 1750 kbps
DSL connection rate: 352 kbps (up-stream) 512 kbps (down-stream)
Actual IP throughput achieved during the test was - 302 kbps
As the original IP profile was only 135 kpbs it was looking after the first test that the speed problem no longer existed but after the second I am not so sure.
Should I use the results of the second test to illustrate the speed problem to BT ?
Is a noise margin of 14.8 something I should point out to them ?
You may want to make a note of the stats for when the engineer is there. They can measure them from the exchange and the engineer will most likely try connecting with his own modem/router from the master/test socket to rule out as much as possible.
The speedtests using the BT site should be logged so BT can check them if needed anyway. They do show indications of some sort of intermittant problem. It seemed to go away somwhat from that first test but the second shows it's returned. Quite interesting the second test was run very soon after the resync to the lower speed and/or shows the blip logic system working by not lowering the profile on the first low sync event encountered.
You could try turning off for a few minutes and start the livebox back up again. If it resync's high again you get your speed back, otherwise if it's low it'll indicate there is a problem somewhere still and then lower the profile to suit the new speed.
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