I am on the old "Broadband Plus" up to 8MB package, paying £17.99 a month.
I have always had a connection speed of 2MB since signing up to this, but it offered free upgrades as my line was upgraded.
Every now and then I check to see if a higher speed is available, which a about 4 months ago, Orange said it was.
I was offered an upgrade to 2.5MB, but this would mean committing to another 12 month contract. I chose not to take up this offer of an extra 0.5MB and being tied in for another 12 months (knowing the problems detailed on this site that others had gone through after increasing speed), deciding to wait for a bigger increasae in speed before upgrading.
Since then, whenever I have checked if a higher speed is available, it tells me that I am on the fastest speed my line will support at 2MB.
I thought this strange as previously I had been offered a higher speed.
Today while logged on to my account, I got the same message when checking my speed, but was supprised that when I looked at the current packages available, this message was shown at the bottom :-
"Your current speed is 2Meg. If you move to Home Max or Home Select your speed will be changed to 2.5Meg."
So it looks like the only way I will ever get a faster speed, (with Orange), is to switch package and commit to a minimum of a further 18 months, plus higher monthly charge !
Is there anybody else in the same position ?
Last edited by jw on Sun Dec 02, 2007 3:03 am; edited 1 time in total
I would take what it says in your members area with a pinch of salf. I was on a 5MB ADSLMax connection before I was LLU'd. This made things worse, so they capped the service to 2272 fixed. In my members area it says I am getting speeds of up to 4.0 MB, and if I want to I can upgrade to 3.5 MB. I'm not the only one who gets this too
It's amazing the lengths Orange goto in order to lock people into another contract.
They provide a pitiful excuse for a service.
So many people, including myself, moved from Orange and immediately got a speed increase, stable connection etc with their new SIP - mine is Idnet.
Orange tell their customers the speeds they are getting is the maximum their line can handle yet move to another ISP and it shows it to be lies time and time again.
I'm on Unlimted 8MB 5 pound mobile deal, recieve less than 2MB!! ( and it should be free then ) but oh no I pay 5 pounds a month for what others get for free
My Livebox Talk doesnt give me free calls - I pay 5 pounds for the privledge on top of which I get FREE broadband, I could have had that free broadband anyway.....and I only use the Livebox rarely to call 1 Orange mobile, I'd be cheaper calling from BT landline because I never spend 5 pound a month calling that 1 Orange mobile
I can get 7.5MB but Orange say I can only get 2MB & if I choose
Starter, Select or Max I get a speed upgrade of 0MB !!!! Thats from my account upgrade page, which in my case is very accurate !
Less than a mile from the exchange !
BT Wholesale tell me nope 7.5MB is approx your max speed and your wholesale profiled at 3MB meaning about 2.5MB is obtainable, but more like 2MB which means Orange are then meeting thier legal obligation.....
2MB on system by Orange " this is the max your line can handle " - the company that deny speed caps exist even though they delivered me 7.5MB 8 months ago until they messed up thier billing and put me on Starter for being in arrears, put back on Unlimited 8MB billing but still capped at 2MB with Orange & proflied @ 3MB at BT Wholesale
thats a 4.5/5.5 MB difference to
a) max speed my line can support ( AOL & BT both delivered 6.5-7.5MB )
b) what Orange have provisioned my account for
give me what i'm paying for !
I cant believe I signed up for another 18 months mobile contract - I was assured at that time my speed would be back up at 6.5 - 7.5 MB
4 months on...still sitting here on GNER watching the Virgin Voyagers go charging past knowing I bought a Virgin ticket not a GNER one...ggggrrrrr
FYI I am on ADSL always have been, so there is no excuse why my speed dropped so drastically, no LLU issues here, no sir, my exchange isnt LLu'd - thankfully, bad enough on ADSL
7.5MB to 1.5MB....anyone else beat that record drop ?
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