I was going to switch to AOL or BT but when trying to get my MAC code out of Orange I settled for retention deal at the last minute. I ended up with a Livebox wired this to my PC using an Ethernet connection yesterday.
I have been having varous problems and was hoping someone can help as the instructions provided by Orange on paper, CD or over the Internet are not very good.
OUTLOOK EXPRESS
Previously when using Outlook Express, Speedtouch was the connection automatically selected but there is no longer any connection listed and I cannot receive Emails via Outlook express. When trying to use the connection wizzard it tells me there is already a LAN connecton and do I want to proceed. I do not know what the answer to this is or what to do next to get outlook express up and running again.
LIVEBOX SPEED
I have tried a couple of speed tests and they all show the speed looking very slow (around 0.17MB). Is this because it is less than ten days since I agreed to the deal ?
CONFIGURATION
I have read from various other members conversations that it is possible to look at the configuration for LIVEBOX. When trying to enter the LiveBox configuration via the icon added I am asked for a UserID and Password. It does not accept the UserID and Password I use to enter the Orange member centre, I wasn't provided with anything else ?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
You will also need to change your connection for each email account in Outlook Express open Outlook Express choose Tools > Accounts > Mail > Highlight your account then choose Properties > Connection and make sure "Always connect to this account using" and choose "Local Area Network click" Apply and OK repeat for any other accounts,and restart OE
Also in Outlook Express go to Tools > Options > Connection and make sure "Ask before switching dial-up connections" is ticked and "Hang up after sending and recieving" and is unticked then click Apply > OK
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I have tried a couple of speed tests and they all show the speed looking very slow (around 0.17MB). Is this because it is less than ten days since I agreed to the deal ?
Potentially.
Once you get into the livebox config copy the ADSL section of the system information page (minus username and IP's) here and we can comment on the speed. Also try running a BT speedtest, if possible, as Borednow suggested.
I tried a number of times but was unable to run the speedtester successfully. There was a message that the system was too busy and an error had occurred.
The instructions from Steve have got Outlook Express up and running again.
Thanks for your help, this leaves me with the only problem remaining being the speed.
Not too long a line but there's some major instability there for some reason. Interleaving is on and the target margin has been pushed upto maximum to try and compensate.
In it's current state you'll be able to get 1 meg at best but it's likely the profile is lower, if that's due to badly fluctuating sync rates then you'll need to get Orange to put through a line test as it may never settle down.
First things though it would be a good idea to the master socket, test socket if possible by unscrewing the faceplate and plugging in behind it. If the livebox downstream rate goes up then it points to a wiring problem.
Also check the downstream rate every so often and note down if it changes from the last time, that means a disconnection happened and points to instability again.
Quote:
I tried a number of times but was unable to run the speedtester successfully. There was a message that the system was too busy and an error had occurred.
It can be like that at times, try during the morning if possible and see if you can get the IP Profile then.
I managed to run a BT speed test successfully while connected to the telephone socket I was intending to use and got the following results. This was run around 10:00 am.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 160 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 117 kbps
I then connected the PC using the same wires to the master telephone socket and got the following results. This was run around 1:45 pm.
IP profile for your line is - 135 kbps
DSL connection rate: 384 kbps(UP-STREAM) 608 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 113 kbps
I noticed the DOWN-STREAM rate was a lot higher and I am not sure what relevance this has ? Is this a sign the intended telephone socket has faults or is the change due to it not being the master socket.
I had the master scoket tested by BT around a year ago and they said nothing was wrong with it. They also said it was not their responsibility to check any other sockets.
Provided you don't have any phones with a bell ringer then removing the unnecessary wires is OK. These unnecessary wires act as an aerial around your house, not a problem when broadband wasn't even a glimmer in narrowband's womb and wireless routers were science fiction.
Also depending on the age and length of cable connecting your main BT linebox to any extension boxes, you may find re-cabling in CAT5e or 6 cable beneficial.
I noticed the DOWN-STREAM rate was a lot higher and I am not sure what relevance this has ? Is this a sign the intended telephone socket has faults or is the change due to it not being the master socket.
Any socket after the master is just an extension that means further for the signal to travel and more potential points where problems can spring up. It generally means there's some sort of wiring problem. If you can check the test socket this rules all that out as it disconnects the other wiring when used. Even when you're not actually connected through that socket, if it's still wired in it can still cause problems.
Esencially thats what nyder was referring to by providing the DSLZone socket guide, that can help in these sorts of situations.
Quote:
I had the master scoket tested by BT around a year ago and they said nothing was wrong with it. They also said it was not their responsibility to check any other sockets.
This catches a lot of people. BT supply 1 socket, all other sockets are the responsibility of the property owner. Wiring will deteriate over time and a whole load of things can crop up. Broadband can show up poor joints or contacts that don't bother phone connections so much, where wires fracture due to stress, due to the errant mouse. Because those wires are usually hidden away and you can't often tell much just be looking at them you don't expect there to be any problems.
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