At least if you did get put on broadband this way it would be to the Starter package which would include the 30 day trial so there should be no trouble with fees etc when cancelling it straight away.
The poster made clear that they do not have dial-up and they don't want oranges broadband. Clearly this is therefore a non Starter package. As for 'there should be no trouble with fees etc when cancelling' they have already put the poster to some inconvenience and will do further by expecting them to return equipment they did not want and thats without the issue of any connection/install problems they may suffer.
The poster made clear that they do not have dial-up and they don't want oranges broadband.
Yes but they had an active dialup account until very recently. It's likely just a time lag of them polling active dialup accounts that fit whatever criteria they use until the point the letter is sent out and then received. Also as shown paid accounts revert to pay as you go accounts, so technically there is still an account.
Quote:
As for 'there should be no trouble with fees etc when cancelling' they have already put the poster to some inconvenience and will do further by expecting them to return equipment they did not want and thats without the issue of any connection/install problems they may suffer.
I agree, but it's not like I can have them change it.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
My dad has had Freeserve dial up since the year dot and still has it i have warned him about this new tactic as under no circumstances does he want Orange broadband after my experience with them so hes now getting dial up from another provider until he decides who to go to when he upgrades.
_________________ ex Freeserve/Wanadoo/Orange Blog
And yet another feeble attempt,an email saying the same as the letter,so yet another phone call to make sure i do not get sent a wretched modem that they will then charge me for.As soon as i get a refund or should i say if,i will be phoning my credit card co to see if they can withdraw the access they have to it.
I phoned my credit card company yesterday,preempting the possibility that they will either take yet more money or will not refund me the months money that should not have been taken.like Derek,in the post before mine,they said I cannot actually just cancel i need to tell Orange.Which of course i have but as they are SO useless i have no faith in them dong it correctly.
However they have said that if i do not get a refund or they take more money i can contact their disputes department and they will act on my behalf to get the money back and the account closed.I do like MBNA, they have been helpful to me before .And a freephone line too!!
I have also written to their customer action team and put it all down in writing what has been said and promised,ref the refund so we shall see.
At last the saga is resolved.I wrote to the customer action team at Leeds and a lady got in touch 3 days after last month's statement date.She promised a full months refund on the next due date,that being yesterday.Of course when it didn't happen i was not happy,BUT...........
Just logged in to my credit card account and FINALLY i have got the month's payment back that should not have been taken.
Now i know you will all be thinking,huh it was only £15 but it was the principle to me,as i am sure it is to all you folks.So obviously with a bit of pressure and speaking to as many departments as possible,of which there seem to be loads!! you can win in the end.
I gave Orange my Debit Card number when joining them two years ago.....then I moved to BT when I realised Orange was slower than a slow thing. Turns out that they have been continuing to rob me of £17.99 a month despite me leaving some 10months ago. They owe me £200 or so. I cant cancel their extraction of my funds because it was done on a debit card. I could if it was a direct debit. BE WARNED
But what if you "forget " to note i don't WANT your rotten broadband and the modem you are going to send me? Any way i have to trust that he has noted it but honestly you could not make it up.I wonder how many more tricks they are going to try to keep me on their books
We're at that stage currently. We received a letter about a hassle-free transfer to the Home Starter broadband package, and following repeated telephone calls, statements that we did not want broadband, and objections when this was ignored at every stage, we were transferred regardless. Then came a request to cancel and to obtain a MAC. Unfortunately, while we received the MAC, it seems someone neglected to mention that we also wanted to cancel the internet.
We were kindly told that "although you telephoned us to complain, you didn't use the word 'cancel'". Hence we're now on a 18 month day contract following the expiry of the 30 day trial period, which were we unaware started before we could actually use the service. Needless to say, we're paying for Orange broadband and another broadband service from an alternative provider, and Orange are still ignoring us.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I would suggest you report them to the ISPA that link is their complaints form explain everything and report them to Ofcom this is underhand tactics to lock you into a contract.
_________________ ex Freeserve/Wanadoo/Orange Blog
The prospect of doing exactly that is looking very tempting. I don't suppose you or anyone else here knows what Orange's procedure is for recording call notes? Presumably call notes should be made by members of any department, at the end of any telephone contact.
Similarly, has anyone requested copies or transciptions of recordings before? It would be good to include copies of the multiple telephone calls with our own evidence.
The prospect of doing exactly that is looking very tempting. I don't suppose you or anyone else here knows what Orange's procedure is for recording call notes? Presumably call notes should be made by members of any department, at the end of any telephone contact.
Similarly, has anyone requested copies or transciptions of recordings before? It would be good to include copies of the multiple telephone calls with our own evidence.
Any transcriptions, audio or written, are the property of Orange, just like any other private company's documentation. I believe only OFCOM could demand release of these types of records under telecommunication legislation.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
I was thinking that although the material would be owned by Orange, it would be possible, for instance, to request copies of any information held about me, or to which I had contributed, under the Freedom of Information Act.
A request from OFCOM, if necessary and possible, is better than nothing though. At least they would still see the detail.
I was thinking that although the material would be owned by Orange, it would be possible, for instance, to request copies of any information held about me, or to which I had contributed, under the Freedom of Information Act.
FoI doesn't apply to private cpmpanies only when the circumstances involve a public organisation eg. a private company's contract with a local authority.
Date Protection Act would apply but the data you would be asking for would probably not come under that legislation.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Useful. Thanks, I didn't know that. I'll take a look at the DPA shortly, too.
EDIT - We're with NamesCo now. We used the MAC and migrated successfully, only to be informed by Orange that the contract had already started when we telephoned to ask about any interim period of service provision and to ensure that no further funds would be debited for the Orange broadband.
That said, I'm sure it would still be possible to use the Orange service, should we connect using their settings. I'm fairly certain the email account for that connection will still be active, but were avoiding using anything connected to that account, to esnure we can't be billed for the use at a later date.
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