Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
I have a Livebox & over the past year I've had the common problems as discussed on here, recently for the last 2 weeks everything seems fine,
(touch wood)
Today I heard about the new package that Orange are offering called Max Home, I would like to know if any 1 here has this package & how the box performs etc. I'm afraid if I switch to the package that all the dreaded problems such as losing connections etc. will come back, like I said it seems that Orange may be downloading the right software into the box to make it a steady connection, your thoughts & experience in the new package will be most welcome here, Thank you.
Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
I've upgraded to Max Home & the download speed has decreased to a crawl, contacted Orange I have spoken to numerous departments in support no 1 can help me.
I was a BT landline customer & when I had a broadband connection my download speed was very slow so I contacted BT & they said they would turn up the settings to the highest possible gain this resolved the slow speed, but now I have went through Orange with my landline I'm back to slow speeds again.
I have explained this to the help & support departments but they do not know how to contact my line provider, I cannot contact them directly it has to be done via Orange.
Can any body give me a number so I can speak to the right person who deals with this I have been told to ring the number I was given using different options but I have tried them all & not any of them want anything to do with the problem. HELP.
Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
I finally got through to the right department & spoke to some1 who spoke very good English, he listened & said we will do a line check 4 faults, 3 hours later he rang back & told me the problem had been sorted there was a fault on my line, now my speed is back to the way it was not brilliant but ok.
Why do them help & support centres all sound like robots & never listen to a word you say?
Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
Just keeping you all up to date I've got very slow download speed again, telephoned Orange said yes another possible fault on the line.
I asked them to fix it within 48 hours they promised me the techs were working on it right now, gave them until 6p.m. Saturday if not I told them I want my M.A.C. reply you will have to pay a cancelation charge because you have upgraded, what a joke I had been with wireless & talk for over the 12 month now they have caught me out with this 1.
I will be prepared to take this all the way to the courts if the so called fault is not resolved.
Watch this space.
I joined homemax on 1/10/07, and to be honest I've not had any major problems, my only concern would be how they go about switching you over.
It seems Orange have changed their system for change overs and are getting mixed up with which one is to be used.
Although I received my livebox and installed it within 3 days of joining, my broadband connection wasn't increase to 8mb until I went into 'my acount' and chose to change to 8mb, this should be done automaticly! I've run test on a couple off sites, ones saying 3.5mb all the time and another ranges from 2.5mb to 8.0mb, I'm in sheffield.
Two weeks in and I received a letter from BT saying they'd had a request to change the phone line and gave me a date for the change which went ok.
When i got my livebox there was a letter saying that my second line would be activated and I'd get an e-mail confirming this, my new number and my pin, this never happened. The web site tells you to ring a number, punch your phone number in and the second line will be activated in 48 hours, this never happened so i rang them and I very kind man did it straight away, I waited 15 mins after the phone call, turned the livebox off and on again and hey presto the red light came on!
Maybe i got lucky, but it doesn't help when you find a site like this cause it makes you worry even more.
Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
I upgraded from wireless & talk to Max, since the letter from B.T. comfirming the switch over date my download speed decreased, this may be the case that they have put me down on the system as another package, even tonight I got a call from Orange beginning with "hello have you heard about our new Max Home package" I stopped him straight away & explained to him what was happening he said that I was not listed as having Max home in my account but that's probably because it has not been updated yet, but I have been billed for this & got a letter today comfirming my new package.
Thanks for pointing the 8 meg out to me I shall explain this to them on the next call.
Joined: 10 Mar 2007Posts: 20Location: Hertfordshire
I received a call yesterday morning (Thursday) from Orange asking me if the speed had increased, I went on line & yes it's working I'm able to connect.
I asked what the problem had been & she said I had been put into a wrong line connection & it was a major fault, I asked her if I could monitor the speed over 24 hours & she said she would call back in the morning.
Another call this morning same question & same reply by me "Yes it's fine" I have been keeping a record of my speed & My highest is 3512kbps & upload in the 300s.
I have telephoned Orange every day & kept on to them & they gave me a £15 reduction & I kept at them asking them how long would it take? I mentioned this forum & they then told me if it's not corrected within 30 days they would cancel my contract without charge.
In the meantime I asked for my M.A.C. code & specified I did not want to cancel my account just wanted my code, they sent out a letter to me which I received yesterday with my code.
It seems to me that you have to keep phoning them everyday if you are to get anywhere with Orange, any way I have decided to stay with them for now & I hope my speed does not decrease.
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