I joined-up with Orange recently and the connection was great for the first 2 weeks (actually 19 days). On day 20, it just went poop - connection dropping all the time (2-3mins connected, then down, take ages to come back again), and when connected, very very poor speeds.
Tech support - forget it (I know how to turn the bloody deadbox off and on again!).
Had a similar problem with BT broadband and then Virgin. I swear it's not me, otherwise why would it work for the first 2-3 weeks? Virgin was similar - first couple of weeks, A-OK, then shitesville USA all the way!
WAN IP address : xxx.xxx.xxx.xxx
Gateway : 62.25.204.202
Primary DNS server : 195.92.195.94
Secondary DNS server : 195.92.195.95
Internet protocol : pppoa
Encapsulation : VC-Mux
VP : 0
VC : 38
Broadband Username : my username here [6]
Mode : Permanent [1--1]
Not sure why it would be the phone line as it was working without any problems for 19 days.
Had a thought - they tell you to keep the livebox (or other modem with other providers) connected all the time for the 1st 2 weeks when they are getting the best speed for your line. Do they lock something down once that period has completed and that could then affect the conection?
Your problem seems to be distance from the exchange......you must be 3 - 5 miles away !!!!!
Presumably your ex-Virgin connection was their phone line and not their cable service so Elhana is certainly correct.
With Interleave on and attenuation of 63.5 it's struggling to stay connected.
Yes, the livebox should be connected all the time especially during the first 10 days. You're on a Max service so run http://www.speedtester.BT.com/ and post those results.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 750 kbps
DSL connection rate: 448 kbps(UP-STREAM) 640 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 529 kbps
1. On your phone dial 17070 and select option 2 then listen, it's a BT quiet line test......there should be absolute and total silence. If there's a hint of murmur, buzz, crackle, any sound at all, then you have a line fault which BT are probably responsible for repairing. You could try another phone just to be 100%.
2. If there is no noise then disconnect everything from the main BT linebox and any extensions plug your router into the main BT linebox and then run the stats and speed test again.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
With that attainable rate has the noise margin value changed?
12db would seem to indicate a problem was detected and the system bumped the target up two notches to try and counter it. The increase could have been from the target being reduced to 9 or even 6.
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