Hmmm, had a message left on the phone this morning from Orange Broadband, or so my mum has just told me.
They should now have my letter saying I want my anytime account cancelled and that I have no interest in broadband. I checked the Royal Mail's website for the recorded delivery and it said the letter had been delivered on Friday 28th September. There wasn't an electronic proof of delivery with it though, but it was still delivered! I sent the letter to customer care in Rotherham. I hope I sent it to the right place?
I know I was supposed to call them over that 0800 number by yesterday, but I'd already got the dial up support and told them everything over that instead.
Apparently I'm now going to be contacted in writing, or so the girl said. I wonder what they want... I hope they aren't forcing me into broadband without my say so! Hopefully they're just trying to persuade me to change my mind. Looks like I'll just have to wait until this letter comes to see what they want.
Thanks for the other email address! I'll try that.
No, it was recorded delivery As far as I know...my mum was the one that went up the post office with it lol.
I emailed both addresses and got responses from both
Email sent to: customer-service@uk.orange.com ...
Hello Emma,
Thank you for your email.
We are sorry to know that you have chosen to leave Orange.
As per our records your 30 days notice has been applied to your account
and it will be closed on 21.10.07.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards,
Puja
Broadband Support
Email sent to: customer.services@orange.co.uk (was redirected from Orange mobile?) ...
Hello Emma,
Thank you for your email.
We are sorry to hear that you are planning on leaving Orange.
As per our records we can see that ther is no Broadband account
registered in your name and also a 30 day cancellation notice has been
appiled for the closure of your anytime account.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards,
Neil
Broadband Support
...and I've still not had this letter that was supposedly meant to be coming from Orange Broadband, but at the moment, I'm assuming it's in the backlog of post.
Account Charges
Refund on cancelled account - calculated according to Days Unused 21/10/2007 - 23/10/2007 - £ 0.999
Total - £ 0.999
Total for this month - £ 0.999
Previous Balance : £ 9.990
Payment received with thanks on 24/09/2007 - £ 9.990
Payment outstanding £ 0.000
Total to be automatically charged on your bank account on 21/10/2007: - £ 0.999
Er, I'd cancelled the DD with my dad's bank, so I'm presuming this refund won't go in? I don't suppose it matters anyway as it's not that much... I have no payment outstanding so at least I don't owe them anything!
No refunds should go through as a direct BACS credit with no need for a DD instruction
I had a direct debit instruction with Orange when I was on my year's free broadband. When it finished and I moved onto the £9.99 a month package, I must have told them to do it a bit too early as my first bank transaction with them was a credit. Only was it the following month that it appeared on my statement with the words "this is a new Direct Debit"
No refunds should go through as a direct BACS credit with no need for a DD instruction
I had a direct debit instruction with Orange when I was on my year's free broadband. When it finished and I moved onto the £9.99 a month package, I must have told them to do it a bit too early as my first bank transaction with them was a credit. Only was it the following month that it appeared on my statement with the words "this is a new Direct Debit"
BACS credit? Sorry I'm somewhat dumb LOL, but what's that?
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but do 
As far as I know...my mum was the one that went up the post office with it lol.
