guires: It's quite likely they've cut down your speed the same way they did with us (from 6.5mb to 2mb) after we had PPP server down. It took us a month fight to get back a higher one (5.5) and it was only after we requested MAC code and requested they didn't take any cancellation fees from us because it was their breech of contract.
After 4 weeks of completely useless conversations with their so-called tech team (my little sister is more techie !!) and no effect, suddently after MAC code requested they managed to sort this out in 2 days. And that only shows how completely rubbish they are.
Anyway, you can check whether that happened to you by going to http://192.168.1.1/statsadsl.html.
If the attainable download rate is much higher than the speed you get reported as download speed, then probably your line has been downgraded.
After 16 phone calls to the 'useless' helpdesk, 3 emails and finally a 3 1/2 page letter of complaint, I am out of my contract - with no penalty!
I sent the complaint letter after 25 days without service and on the 29th day it came back to life (ggrrrrrrrr), however with a top speed of 1.5mb.
Orange phoned a couple of days later in response to my letter, and even though I was back online I got £39.98 back for loss of service and £50 for calls to the Tech Support. Also they offered my MAC code with no penalty.......
I fell off my chair (well almost!), and so it does pay to complain if not happy.
My MAC arrived on Sat, and already in the process of moving to o2 (now Sky) (as a pay mthly mobile customer I can get 16MB for £10), plus they give you 100 days money back if not happy.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
