I've been having problems with my ADSL connection since the recent "upgrades". The connection has dropped everytime I come to access the internet and have to reboot numerous times until I get a connection.
I've spent hours on the phone to them and, as many are aware, they just talk a load of bol****s ("reboot you computer", "check the filter is plugged in properly" etc.). I then went down the route of getting my netgear DG834PN replaced for a brand new one under warranty.
Anyway.... just got peed off and wrote this (check the reply though and the guys name! - made me wanna bash someone!). My compliant:
We currently receive free broadband due to a promotion with my wife's Orange mobile phone. We are entirely dissatisfied with the performance of our ADSL connection since recent upgrades took place a few months ago. The connection repeatedly drops and the livebox has to be rebooted over and over and over again until we get a connection. The connection then drops again after and hour or so. The rebooting of the router has become a normal part of our internet surfing procedure to the point that my 'computer illiterate' wife now knows the IP address of the router off by heart!!! I have spent numerous hours on the phone to your incompetent technical support department in India (or some other poor Asian country) listening to them reel of the same repeated scripts of solutions including things like; 'please reboot your computer' and 'please check your livebox is plugged into the power outlet', which are entire rubbish and unhelpful. Please, please, please can someone English contact me ASAP to provide some useful assistance to rectify this progressively frustrating and infuriating problem! My wife and I are both loyal Orange mobile customers and have been for a number of years, please don't let us down with this poor level of service.
Their reply:
Hello Mark, Thank you for your email. We understand your concern and we will certainly help you to resolve this issue. We have checked your records and find that you are using a router, sinceOrange provide limited support for third party router, we request you tocontact router manufacturer. Also follow the link below for the settings supported by Orange for a third party router: http://help.orange.co.uk/sessi...onId=kb193 If you have any further queries then please do not hesitate to get in contact with us again. Kind Regards,Kamran
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi mark
If i was you ide just get the MAC and go to another provider it will be quicker than waiting for support to help you, from what ive read on here you should be able to do that if your on the free broadband package.
_________________ ex Freeserve/Wanadoo/Orange Blog
Guess what people. After 3 months of perpetual disconnections... since my email the other day I have had 3 consecutive days connection with no drops at all!!! This is VERY RARE (ie has not happened since my first lot of connection drops).
This is either luck or something has been done to fix the problem. Orange are still in the process of sending me the MAC code as I requested but the problem seems to be sorted (maybe).
Gonna wait until it drops again before I take it further. This just seems too good to be true!
After my giddy post (above).... I lost the connection for two days. Dug around in the loft for the poopy Livebox and plugged it in. Still no connection. After two calls to india again, they did a line test and I'm now back (as of an hour ago)! Plugged in the trusty Netgear and waiting and hoping everythings fixed. If not I have the MAC code ready and waiting.
I'm in the process of talking the wife in to Sky TV with their free Bband offer.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Going by your experience i would have took me MAC and run you don't realise how bad Orange is till you leave try SkyUser im plenty there that will gladly advise you on Sky.
_________________ ex Freeserve/Wanadoo/Orange Blog
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