I rang Orange to leave them due to continuous loss of connection and slow speed but the offer of an upgrade to 8 MEG (ACTUALLY 4MEG due to exchange ) at a low price i opted for an upgrade.
Live box went straight onto the desktop,The LAPTOP AND PS3 where a real challenge.
Orange badly communicate what you have to do !
The 26 digit security code you have to enter into each connecting device is totally over the top (for most users ) and other wireless systems (NETGEAR) dont induce this customer pain.
So far the nets been on and off.I am not convinced about this provider and believe it is a capacity problem when it used to be freeserve.
The important thing to remember when dealing with Orange is that are not an ISP. They are what you could describe as an excuse for one.
Basically they want people's money and don't care how they get it.
I don't know about the best but for 1 year now I have been with Idnet.
After leaving Orange, usual exuses - ring back in 48 hours blah blah, I joined Idnet and have nevr had a disconnection in over a year.
Their customer service is free, efficient, knowledgable, friendly, caring - they ring you back (and speak ENGLISH) if you don't get sorted.
It's a refreshing change to be with a company that both provides and cares about its customers.
I can recommend Idnet 100% and know other people will have their recommendations, based on experiences with other ISP s too.
We moved to Zen. I have no connection with them (other than the connection I have with them, if you see what I mean), but on experience to date I would recommend them heartily.
We were with Orange since they were Freeserve. Moved house about 10 weeks ago. Waited 15 working days then started phoning Orange "technical support". As I suspect do most people, I started off believing the information I was given, and the promises that were made. I even waited Three times for a non-existent engineer to ring me back. One evening I spent one hour on the phone, queuing for Technical support, being referred by them to Customer support, then back again. Technical support would refer ecerything to mythical "engineers", whom they couldn't contact, and had to wait 5 days to hear back from. When nothing happened after 5 days, they had to do the same again. At least, that was the claim. I finally lost patience, migrated to Zen, who got a BT engineer out and got us reconnected within the week.
It seems daft to me now that I waited so long, but you start off believing that Orange might actually be interested in fixing your problem. It is my firm conclusion now that they are not. They make enough money from the many customers whose accounts proceed smoothly, and are happy to make a little more from those customers who are paying for their calls to "technical support". People will read to you from scripts, and basically lie to you about what will happen. Mainly, nothing will happen. The only thing I asked for that did happen was the supply of a MAC code, and only then because they are legally required to give it.
Just don't go through all this. If you have a connection problem with Orange, give them a week to fix it, then move. The temptation is always to give them a little longer, and the worry is that you'll cause further delay by migrating. You won't. Just get as far away from them as possible, as soon as you can, and go to a proper ISP.
A techie friend recommended zen.co.uk. The first time I spoke to their technical support, I was having an intelligent conversation with someone in an office in Rochdale, with no script in front of him. Anyone who has ever phoned Orange will know how refreshing that was
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